JS International Inc. · 3 weeks ago
Desktop Technician
Fall River, MA
Full-time
Onsite
New Grad, Entry LevelJS International Inc. is a cabinet wholesaler and manufacturer with multiple facilities across the United States, known for delivering high-quality cabinetry. The Desktop Technician will provide technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop systems, laptops, and tablets.
Consumer GoodsManufacturing
Responsibilities
Serve as the first point of contact for end-users, providing technical support via phone, email, or in person
Document and track all reported issues in the ticketing system, prioritize and escalate as necessary, and communicate resolutions to end-users
Install, configure, and troubleshoot phones, desktop hardware and software
Diagnose and resolve hardware and software issues in a timely manner
Set up new phones, desktops, laptops, tablets and peripherals for end-users
Perform hardware and software upgrades as needed
Maintain accurate records of hardware inventory and software licenses
Work closely with the broader IT team to resolve complex or escalated technical issues, sharing knowledge and best practices
Follow standard operating procedures for IT support and ticket management
Keep abreast of new technologies and industry trends
Provide training and guidance to end-users on how to use computer systems effectively
Qualification
Required
High school diploma or equivalent
Strong knowledge of Windows
Experience with desktop hardware troubleshooting and repair
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment
Ability to lift and carry equipment when necessary
Must be able to work on-site and occasionally travel to different locations to provide on-site support
Preferred
Experience with remote desktop support tools is desirable
Previous EDI experience preferred
Familiarity with Active Directory, Exchange, and other network protocols
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life Insurance
STD/LTD Insurance
Accident Insurance
Cancer Insurance
Critical Illness Insurance
401k matching
Company
JS International Inc.
JSI offers rich details, attractive finishes, quality all-wood construction and an assortment of cabinets to fit your home and your lifestyle.
Founded in 1997
51-200 employees
H1B Sponsorship
JS International Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Raj Barot, MME, CSSGB
DC Operations Manager
Company data provided by crunchbase