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Revolution Technologies · 2 weeks ago

Onsite Field Service Technician - Printers

Bronx, NY

Contract

Onsite

Entry Level

2+ years exp

Revolution Technologies is seeking an Onsite Field Service Technician to support a large medical facility. The role involves installing, maintaining, and repairing office printers, while ensuring high levels of customer satisfaction through effective communication and technical training.

DeliveryHuman ResourcesInformation Technology

Growth Opportunities

Hiring Manager

Ricardo Flemmer

Responsibilities

Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments

Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications

Effectively schedule calls to manage SLA requirements across assigned activities

Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure

Assist customer with any reported issues or questions on customer product(s)

Train Customer on appropriate usage of customer product & features

Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site

Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking

Provide Meter Reads on Devices as needed

Present a positive image through proper attire, communication skills and personal grooming

Assumes other special activities, responsibilities, and special projects from time to time as directed

Qualification

Break/fix experienceElectro-mechanical aptitudeTechnical analysisTroubleshootingTechnical trainingCustomer communicationAdministrative skillsMicrosoft Office SuiteLifting capability

Required

MUST have break/fix experience with MFD/office printers

Installs, operates, maintains, repairs and modifies equipment

Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations

Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution

Assess product needs in accordance with customer specifications

Conducts technical training and product briefing with customers, vendors and company representatives

Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments

Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications

Effectively schedule calls to manage SLA requirements across assigned activities

Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure

Assist customer with any reported issues or questions on customer product(s)

Train Customer on appropriate usage of customer product & features

Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site

Provide Meter Reads on Devices as needed

Present a positive image through proper attire, communication skills and personal grooming

2-3 years experience in servicing printers, hard copy devices, or imaging products preferred

Strong electro-mechanical aptitude

Excellent driving record

Valid NY driver's license

Reliable Transportation Required

Sound administrative & computer skills

Ability to frequently and properly lift up to 60 pounds