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AmeriHealth Caritas · 1 day ago

Member Services Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

AmeriHealth Caritas is a mission-driven organization dedicated to helping people access care and build healthy communities. The Behavioral Health Member Services Specialist is responsible for managing intake processes and serving as the first point of contact for members accessing behavioral health services. Key responsibilities include answering calls, completing intake documentation, coordinating transportation, and addressing member complaints.

Health CareInformation Technology

H1B Sponsor Likely

Responsibilities

Answer incoming calls and provide information about PerformCare’s operations and services

Complete intake documentation for Members accurately and efficiently

Explain procedures for accessing behavioral health services

Coordinate with the Medical Assistance Transportation Program (MATP) to assist Members in securing transportation for scheduled appointments

Conduct bed searches for inpatient (IP) and substance abuse (SA) treatment requests

Address Member complaints by initiating the PerformCare Grievance and Complaint process

Explain Member rights upon request and provide additional resources, including the Member Handbook and provider lists within the Member’s geographic region

Enter requests and authorizations into the system accurately

Qualification

Behavioral health experienceCustomer service experienceData entry experienceWindows-based applicationsCommunication skills

Required

Bachelor's degree (BS or BA) from an accredited college or university required

Minimum of one year of experience in mental health and/or human services required, or equivalent experience

Proficiency in Windows-based PC applications

Preferred

1–3 years of behavioral health experience preferred

Strong written and verbal communication skills; ability to respond sensitively to Member inquiries preferred

Previous customer service and data entry experience desired, preferably in a call center environment

Benefits

Flexible work solutions, including remote and hybrid options.

Competitive pay and paid time off, including holidays and volunteer events.

Health insurance coverage for you and your dependents starting Day 1.

401(k) retirement plan, tuition reimbursement, and more.

Company

AmeriHealth Caritas

Glassdoor3.4

AmeriHealth Caritas is the health care solutions provider for those in most need and the chronically ill.

Founded in 1982

Philadelphia, Pennsylvania, USA

10001+ employees

http://www.amerihealthcaritas.com

H1B Sponsorship

AmeriHealth Caritas has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (17)

2023 (12)

2022 (14)

2021 (4)

2020 (11)