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BTI Solutions · 2 weeks ago

eCommerce Operations Analyst AO7167608

Ridgefield Park, NJ

Full-time

Onsite

Mid Level

4+ years exp

BTI Solutions is a staffing and recruiting firm with over 16 years of experience. They are seeking an eCommerce Operations Analyst to monitor and manage daily fulfillment operations, analyze order data, and partner with cross-functional teams to enhance the customer experience.

AutomotiveInternet of ThingsLogisticsTelecommunications

Growth Opportunities

Responsibilities

Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of orders

Analyze order data across partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline

Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues

Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience

Develop & own volume forecasting for our logistics partners for capacity planning purposes

Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement