Dedicated IT · 2 weeks ago
IT Support Technician II - Medford, OR
Medford, OR
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $65K/yr
2+ years expDedicated IT is a leader in Healthcare IT, known for its people-centric culture and commitment to professional development. They are seeking a Level 2 Support Technician to manage technology for healthcare clients, providing exceptional support and mentorship within their Service Desk team.
Cloud Data ServicesCyber SecurityData CenterInformation ServicesInformation Technology
Responsibilities
Resolve client issues through support tickets, meeting SLA requirements
Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service
Tackle a range of issues, from basic to complex, as requested by end users
Document detailed notes, track time accurately, and update technical documentation
Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations
Mentor teammates and train users on supported software and hardware
Quickly identify and communicate potential major incidents to the Team Lead
Troubleshoot and create workarounds when standard procedures don’t apply
Assist with software installations and vendor management for client support
Maintain timely case follow-up and keep clients updated
Collaborate on client projects with the fCIO and POD Teammates
Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users
Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity
Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach
Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity
Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more
Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications
Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity
Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth
Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently
Qualification
Required
High School Diploma or GED required
2-3 years in a helpdesk or similar advanced technical role, required
Prior experience in a Managed Service Provider (MSP), required
Preferred
CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications
Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance
Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus
Benefits
Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
401K with Company Match: Start planning for your future with our 4% 401k match.
Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
Company
Dedicated IT
Dedicated IT offers managed IT, data protection, cybersecurity, cloud & data services, and IT consultancy services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
A
Aaron Underhill
Chief Executive Officer
Company data provided by crunchbase