Apply on Employer Site

ANX Home Healthcare and Hospice Care · 7 hours ago

Hospice Intake Clerk Coordinator- (Santa Clara County)

Burlingame, California, United States

Full-time

Hybrid

Entry Level

$72K/yr - $104K/yr

1+ years exp

ANX Home Healthcare Hospice Care is committed to providing expert, reliable care for patients and their families. The Hospice Intake Clerk Coordinator serves as the primary point of contact for new patient referrals, managing the intake process, verifying insurance benefits, and ensuring a smooth transition into hospice care.

Health CareHospital

Growth Opportunities

Responsibilities

Directs all daily patient referral and intake operations including implementation of intake policies

Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements

Screens all referred patients to meet home health eligibility criteria or admission criteria

Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy

Establishes and maintains positive working relationships with current and potential referral sources

Ensures seamless transition of patients to home care by providing patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers

Ensures maximum third party reimbursement through insurance verification and authorization processes

Plans & organizes work assignments and sets priorities

Identifies opportunities for additional or improved services to meet customer needs

Maintains comprehensive working knowledge of ANX Home Healthcare contractual relationships and ensures that patients are admitted according to contract provisions

Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by ANX

Redirects or refers patients to other resources when agency is unable to meet care needs

Communicates and coordinates with the company staff in providing the most accurate information to initiate first home health visit

Behaves in a courteous, professional manner with patients, staff and health care professionals and maintains patient confidentiality

Participates in Departmental Quality Assurance Activities and Utilization Review activities as requested

Participates in in-service programs

Selects and attends education programs to keep current in area of practice

Able to provide educational in-services to community about hospice related topics

Qualification

Intake in HospiceInsurance verificationPatient educationCommunication skillsOrganizational skills

Required

Must be a licensed driver with an automobile that is insured in accordance with state and organization requirements and is in good working order

Demonstrates excellent verbal, written communication, and organization skills

Ability to walk and move around the office environment throughout the day

Capability to navigate stairs, if applicable, within the office or building

Ability to lift and carry office supplies, files, or equipment up to 35 pounds

Capability to move boxes or equipment as needed, which may involve bending or reaching

Ability to sit for prolonged periods while working at a desk or computer

Occasional requirement to stand for meetings, presentations, or other office activities

Must be able to remain in a stationary position more than 50% of the time

Proficient hand-eye coordination and manual dexterity for tasks such as typing, filing, and using office equipment (e.g., printers, copiers)

Ability to operate standard office machinery and technology, including computers, telephones, and fax machines

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Adequate vision to read printed materials, view computer screens, and observe details in documents

Ability to focus on tasks for extended periods

Ability to hear and communicate effectively with colleagues, clients, and vendors in-person and via telephone

Capacity to engage in conversations and participate in meetings

Ability to concentrate and maintain attention to detail in a busy office environment

Capacity to manage stress and work effectively in a fast-paced setting

Ability to work in a standard office environment with typical office noise levels and temperatures

Willingness to adapt to changes in work location, tasks, or office setup as required

Office personnel may be required to participate in training sessions or meetings, which may involve some travel within the office or to other locations

Personal protective equipment (PPE) may be required in certain situations (e.g., during health and safety training