Riverview Bank · 3 weeks ago
Retail Quality Assurance Specialist and Support Lead
Vancouver, WA
Full-time
Onsite
Mid, Senior Level
$21/hr - $30/hr
3+ years expRiverview Bank is dedicated to delivering exceptional service, and they are seeking a Retail Quality Assurance Specialist and Support Lead to oversee daily operations of quality assurance processes. This role focuses on ensuring compliance with regulatory requirements and supporting branch network teams while leading and mentoring other Quality Assurance Specialists.
Financial Services
Responsibilities
Meticulous attention to detail to ensure accuracy in reviews and reporting
Perform daily reviews of new consumer and commercial accounts to ensure compliance with the Bank’s CIP/BSA/OFAC/Beneficial Ownership policies and procedures
Review Customer Due Diligence input for quality, accuracy and comprehensive data of all entity accounts
Review Consumer Due Diligence input for completeness
Identify new account review trends with branches and escalate accordingly
Review legal documentation to assist branches with executing and/or opening related accounts, i.e. Power of Attorney, Trusts, Estates, court ordered, etc
Answer and provide resolution to client calls/internal ticketing program, both internally and externally, in a timely manner of more moderate to complex issues in support of Retail operations and other bank departments, as needed
Ensure outgoing wire forms are completed in strict accordance with established wire guidelines and are properly imaged
Perform maintenance as needed, i.e. beneficial ownership, corrections, missing maintenance, etc. for accounts in QA queue
Monitor address change maintenance performed within the onboarding system to ensure accuracy. Notify branch accordingly for any corrections
Review QA file maintenance reports for accuracy and completeness
Assist with analyzing updates to the Bank’s new account system and updating related procedures
Maintain/update software application material when technical changes to the Core processor, New Account onboarding/Teller System and/or when regulatory changes occur
Assist with updating related AVTC (teller system) procedures when changes occur to teller processing system
Provide technical support when errors occur within branch applications, i.e. teller transactions, onboarding, FIS Portal/ChexSystems, etc
Support/Maintain the Bank’s central cash vault for daily cash reconciliations, weekly cash orders/shipments to the Federal Reserve and administration of the armored electronic ordering system, issue user IDs, etc
Prepares Journal Entries for proper accounting of Commercial cash vault transactions, and Remote ATM deposits and withdrawals
Complete monthly cash vault invoices
Perform monthly branch cash reconciliation/certification
Complete Loss/Recovery Reclassification
Provide information by collecting, analyzing, and summarizing information when responding to requests
Assist with support and installation of Teller Currency Recyclers (TCRs)
Maintain quality service by monitoring standards, advising department manager of potential problems
Assist the Retail Operations and Quality Assurance Manager with various projects as needed
Qualification
Required
Associate's degree in business, Finance, or related field preferred, or 3-5+ years' related experience
Proven leadership skills within an efficient branch/department environment
Ability to interpret state laws and federal regulations
Ability to interact with all levels of staff and management
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental/state regulations
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, and branch/department personnel
Ability to define problems, collect data, establish facts, and draw valid conclusions
Basic knowledge and ability to use Microsoft Office products and/or equivalent computer software applications
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Strong attention to detail
Benefits
Healthcare benefits
401K plan
Short term & long-term disability coverage
Life insurance
Vacation & sick time
Educational assistance
Several holidays
Certain roles are eligible for additional rewards
Company
Riverview Bank
Riverview Bancorp, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Lam
EVP - Chief Financial Officer
Carmen Shaver, CAMS
VP BSA/OFAC Officer
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