First Citizens Bank · 2 weeks ago
Senior Product Manager - Unified Login & Mobile Experiences, Enterprise Customer Identity Access Management (Remote)
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $149K/yr
6+ years expFirst Citizens Bank is a financial institution focused on building modern identity and risk platforms. The Senior Product Manager will be responsible for delivering a seamless authentication experience across various customer interaction channels and will work closely with multiple teams to ensure the security and usability of these experiences.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Own the product vision and roadmap for unified login and authentication experiences across web, mobile, branch, phone, and partner channels
Lead the design and delivery of modern authentication capabilities, including login flows, MFA, step-up authentication, and mobile-specific experiences
Partner with the Digital Fraud team to integrate risk-based controls and adaptive authentication into identity journeys
Define consistent authentication patterns, standards, and UX principles that can be reused across applications and channels
Work with engineering and architecture teams to ensure authentication services are scalable, reliable, and aligned with enterprise CIAM standards
Collaborate with channel product teams to onboard applications to unified login experiences and reduce fragmented or custom authentication flows
Balance security, usability, and performance to deliver friction-aware authentication experiences
Use telemetry, analytics, and customer feedback to continuously optimize authentication flows and reduce unnecessary friction
Ensure authentication experiences meet regulatory, security, accessibility, and compliance requirements
Qualification
Required
Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management
Preferred
6-10+ years of experience in Product Management, with experience leading complex, customer-facing platform or experience products
Bachelor's degree in Computer Science, Information Systems, Engineering, Human-Computer Interaction, or a related field (or equivalent experience)
Experience designing or delivering authentication, identity, mobile, or security-related experiences preferred
Familiarity with CIAM, IAM, MFA, mobile authentication, or identity standards (OAuth, OIDC, SAML) strongly desired
Experience partnering with security, fraud, or risk teams to deliver adaptive or risk-based user experiences a plus
Strong communication skills with the ability to influence across engineering, security, UX, and business stakeholders
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase