The CCS Companies · 1 month ago
CSA, FS Route I M,T,F 9:30-6 & Wed, Th 8:30-5
Salem Office - Salem, NH 03079
Full-time
Onsite
Entry Level
1+ years expThe CCS Companies is a financial services provider, and they are seeking a Financial Services Route Customer Service Agent (CSA) responsible for collecting delinquent funds on high-balance accounts. The role involves managing over 400 accounts, engaging with customers, and ensuring compliance with debt collection laws.
Financial ServicesInformation TechnologyMessaging
Responsibilities
Maintains a professional and customer-friendly manner with each account
Engages customers in a manner consistent with all applicable federal, state and local debt collection laws
Comprehends and executes verbal and written directions from supervisors and managers
Attains a level of knowledge about CCS clients loan programs and converses with customers in an intelligent and professional manner
Reads and interprets information regarding clients, debtors, policies and procedures, laws, and company memos
Participates in various problem-solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, independent-thinking, organizing, prioritizing, planning, delegating, and basic math
Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding)
Responsible for skip tracing accounts with incorrect contact data using internet websites (Google, White Pages, etc) along with company paid sites (Accurint)
Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment
Maintains work areas and equipment in conditions consistent with department standards; operates equipment and performs all activities in a safe manner
Performs other tasks as may be assigned by manager/supervisor
Qualification
Required
Strong interpersonal and verbal communications skills
Strong negotiation skills; motivated and goal-oriented
Basic math and writing skills
Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement
Ability to maintain a predictable and consistent full-time work schedule
High School diploma (GED acceptable) or equivalent work experience
Preferred
one or more years of general collection experience with a collection agency
Previous Skip Tracing experience is highly preferred
Company
The CCS Companies
The CCS Companies is a financial services company providing automated voice messaging solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Kane
Chief Financial Officer
David Ulrich
Senior Vice President Partnership Development
Company data provided by crunchbase