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Champion Windows & Home Exteriors · 8 hours ago

Inside Sales Representative

Bedford Heights, OH

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Champion Windows & Home Exteriors is a collection of leading home improvement companies in the nation, seeking a Call Center Agent to join their inside sales and customer experience team. The role involves managing inbound and outbound calls, supporting home improvement products, and achieving sales and service goals.

ConstructionConsultingHome ImprovementHome RenovationInterior Design

Responsibilities

Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience

Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate

Achieve individual sales and customer experience performance targets, contributing to overall team success

Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation

Assist with customer concerns, using effective problem-solving techniques and escalating when necessary

Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines

Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations

Work flexible shifts, including evenings and weekends, based on business needs

Qualification

Call center experienceCRM proficiencySales goals achievementVerbal communicationWritten communicationOrganizational skillsCustomer serviceMulti-taskingDependability

Required

1–2 years of call center or customer service experience, preferably in the home improvement or related industry

Basic to intermediate proficiency with CRM systems

Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions

Comfortable working toward sales goals in a performance-driven environment

Good organizational skills, with the ability to multi-task and manage time effectively

Dependable and punctual, with a strong commitment to delivering an excellent customer experience

Preferred

Experience with i360 Lightning

Benefits

Competitive base pay + performance-based incentives.

Comprehensive paid training to build product and sales expertise.

Opportunities for career growth within the Great Day Improvements family of brands.

A supportive, collaborative work culture that values customer experience and performance.

Company

Champion Windows & Home Exteriors

Glassdoor2.5

With over six decades of experience and expertise, Champion Windows and Home Exteriors, a Great Day Improvements brand, is one of the nation’s leading home improvement companies.

Founded in 1953

Cincinnati, Ohio, USA

1001-5000 employees