Apply on Employer Site

Apex Tool Group, LLC · 5 hours ago

Customer Service Representative

Apex, NC

Full-time

Onsite

Mid Level

3+ years exp

Apex Tool Group, LLC is a global manufacturer of hand and power tools, and they are seeking a Customer Service Representative to enhance their world-class customer service. The role involves serving as the initial point of contact for customers, processing orders, and ensuring timely communication regarding order status.

DIYIndustrialManufacturing

Responsibilities

Act as the initial point of contact for service inquiries and customer order issues via email, telephone, internet, Electronic Data Interchange (EDI) and fax

Process orders and workflows to ensure timeliness of releasing blocked orders to allow timely order entry, correspondence, shipment, return authorization and credit memorandums

Participate in procedure development, testing system upgrades and special projects as needed to support continuous improvements in service and delivery

Manage customer expectations and dialogue in a professional and positive manner, driving a positive experience for all customers

Provide daily reporting of open items and completed work to Team Lead, Customer Service

Other duties as necessary to ensure our commitment to Safety, Quality, Delivery and Cost