Apply on Employer Site

Universal Technical Institute, Inc. · 1 day ago

Senior Technology Support Administrator

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

$75K/yr - $80K/yr

5+ years exp

Universal Technical Institute, Inc. is seeking a Senior Technology Support Administrator to provide customer-centric support to end-users. This role involves mentoring team members, resolving complex technical issues, and collaborating with campus leaders to execute IT projects that align with business strategies.

AutomotiveEducationHigher Education

Responsibilities

Proven ability to demonstrate and proactively share technical knowledge and best practices with team members across the organization in a one-on-one and large group setting

As a technical expert, provides mentoring and training to team members and consistently demonstrates agility with more complex technical challenges

Assists Regional Directors with onboarding of new team members

Travels to other campuses for support, as needed

Serves as a technical lead on assigned projects

Analyzes, implements, modifies, tests and maintains local site hardware, software, and machine operating systems

Understands and performs analysis, troubleshooting, and repair of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers, etc. Escalates and collaborates with Tier 3 support teams when necessary

Accurately tracks and routes escalated incident and request tickets providing thorough documentation of troubleshooting, history, and resolution, within established Service Level Agreements

Analyzes user requests and evaluates multiple potential solutions to determine the best course of action and/or technology solution, delivering successful outcomes

Accurately documents analysis, testing, and modification of computer systems and programs through creating and updating knowledge base articles and SharePoint team site information

Responsible for the training, and day-to-day activities of student worker(s)

Develops best practices using applied technical knowledge and comprehension of business operations

Helps determine needs and develops IT budget in partnership with site management and Regional IT Director

As a technical expert, provides advice and guidance to campus management to ensure the successful execution of campus initiatives

Responsible for the execution of campus infrastructure maintenance and upgrades in conjunction with tier 3 while ensuring minimal impact to business operations

Responsible for timely response and resolution of campus outages after business hours to prevent critical impact to business operations

Plans and executes major projects in alignment with business operations and initiatives (e.g. new program deployment, operating system upgrades, technology refresh, software deployments)

Responsible for the management of all site IT assets, including receiving and disposing of technology-related equipment

Provides general end-user training and documentation

Other duties as assigned

Qualification

IT support experienceA+ certificationMCSEMicrosoft OfficeActive DirectoryCitrix supportNetworking technologyTroubleshooting skillsProject managementLeadershipCommunication skillsProblem-solving skillsOrganizational skills

Required

High School diploma/GED required

Minimum five – seven years of IT support experience or equivalent experience required

Minimum one year of IT experience at UTI and demonstrated ability to manage more complex technical challenges and ability to lead others is required

Excellent interpersonal and professional communication, both verbal and written

Proven ability to use good judgment, problem-solving, and decision-making skills

Strong, proven organizational skills including multi-tasking and time management

Proven ability to maintain confidentiality and professional decorum

Extensive knowledge of Microsoft Office and Microsoft Operating Systems

Intermediate knowledge of Active Directory and Citrix remote user support

Excellent linear troubleshooting skills

Intermediate knowledge of networking technology and concepts

Proven ability to gain, understand, and apply knowledge from technical manuals and SOP's

Demonstrated ability to thrive in a fast-paced, constantly changing environment

Using independent judgment, ability to determine need for replacement of IT assets based on area of greatest need

Ability to make informed recommendations that may deviate from or are outside of established procedures, if needed, to resolve issues

Extensive understanding of campus technology and software

Demonstrated leadership and ability to lead, influence, develop/train, and motivate others

Demonstrates strong project management skills

Must be able to lift, carry, push, or pull up to 25 pounds throughout the workday

Must be able stoop, kneel, crouch, or crawl 25% or less of the workday

Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday

Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday

Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday

Will require occasional overnight travel

Preferred

Bachelor's degree is a plus

Minimum five years of desk-side support preferred

A+ certification preferred

MCSE preferred

Benefits

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses

Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)

Retirement Matching: 50% match on the first 6% of your contributions after 90 days

Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby

Competitive Insurance: Health, vision, and dental coverage for you and your dependents

Pet Insurance: Competitive coverage for your furry family members through ASPCA

Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Company

Universal Technical Institute, Inc.

Glassdoor3.2

Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders.

Founded in 1965

Scottsdale, Arizona, USA

1001-5000 employees