Apply on Employer Site

Rotech Healthcare · 2 weeks ago

Wound Care Process Customer Service Representative

Menomonee Falls, WI

Full-time

Onsite

Entry Level

1+ years exp

Rotech Healthcare is a national leader in home healthcare, providing essential medical equipment and services. They are seeking a dedicated Process Customer Service Representative to support customers in patient care and reimbursement processes, ensuring accurate order intake and maintaining relationships with patients and referral sources.

Health CareMedical DeviceService Industry

Responsibilities

Brings ideas for process or efficiency improvements to supervisor

Builds relationships with locations, field management, patients and referral sources

Certain functions require outbound calling and data entry

Collects co-pays and deductible amounts

Conducts insurance verification and eligibility for services/products

Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns

Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines

Develops and maintains working knowledge of current products and services offered by the company

Maintains accuracy and quality control throughout patient contact and data input

Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork

Obtains authorization and qualification documentation

Prepares complete and accurate files for Billing Department

Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction

Processes work orders to field locations and coordinates timely fulfillment of products and services ordered

Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing

Provides product/service information by answering questions, offering assistance

Provides technical assistance to customers as required

Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies

Works extensively with eIntake proprietary system

Performs other duties as assigned

Qualification

Medical billing practicesInsurance verificationCustomer serviceMedical terminologyAdministrative record managementMicrosoft applicationsEffective communicationAttention to detailTime managementProblem solving