Entergy · 3 weeks ago
AMI Ops Analyst I-II
New Orleans, LA
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expEntergy is a leading energy provider, and they are seeking an Advanced Grid Operations Analyst I-II to monitor advanced grid equipment and ensure secure connectivity and performance. This role involves analyzing data, responding to incidents, and collaborating with various teams to maintain reliable communication between devices and systems.
Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform
Responsibilities
Support the resolution of incident and problem management between operations center (i.e. AMOC) and field services teams, monitor field service requests and give direction on troubleshooting-related work orders
Assist in the analysis of device communication routes and reliability; troubleshoot unreachable devices and issue device configuration files remotely
Monitor device management systems—i.e. AMI head-end system—for events and alarms, triage actionable activities
Conduct investigation of relevant device events and alarms, ensure that device-related incidents are resolved in a timely and consistent manner; provide technical support after-hours or on holidays if required
Capture incident and problem management learnings as knowledge management use cases for training and archival purposes
Adhere to standard Service Management (problem, incident, and knowledge management) processes
Develop and implement plans for changing device configuration across a large volume of devices—i.e. 1 million meters. Manage risks, issues, and schedule during the execution of device change control activities
Leverage data analytics to develop and optimize reports and dashboards for executing newly created or modified procedures
Test new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady-state—i.e. major projects, software releases, vendor product upgrades, etc. Participate in change management planning and execution activities in support of these initiatives
Collaborate with peers in data integrity, network, IT and lab engineering roles to develop solutions and execution plans for complex issues—i.e. security threat diagnosis, network performance optimization, persistent problems with a device platform, etc
Track device events and alarms over pre-determined time frames to identify trends, conduct complex modeling, forecasting, and variance analysis to identify operational efficiencies
Develop relevant operational reports to demonstrate trends in device and network events and incidents and assist in the proactive identification and resolution of incidents, with the goal of maintaining reliable device—i.e. advanced meter—communication at all times
Qualification
Required
Bachelor's Degree in a technical or business related field required or equivalent work experience
Advanced Grid Ops Analyst I - 0-2 years of professional experience
Advanced Grid Ops Analyst II - 2-4 years of professional experience
Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, and PowerPoint
General knowledge of database-related concepts and internet-of-things (IoT) concepts
Competency performing data entry and system monitoring
Ability to trouble-shoot and solve problems by analyzing data from multiple sources and timelines
Ability to handle potentially sensitive customer and operational information and interact with data that impacts customer bills
Ability to develop reports and dashboards using enterprise analytics tools
Ability to develop new processes and procedures to optimize performance and adapt to changing business expectations
Preferred
Master's Degree
Bachelor's degree in business, database management, management information systems preferred
Professional experience in a control/operations environment preferred—i.e. telecom, energy or utilities operations
ITIL Certification Preferred
Company
Entergy
At Entergy (NYSE: ETR), we power life.
10001+ employees
H1B Sponsorship
Entergy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (24)
2023 (30)
2022 (25)
2021 (10)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-03-17Post Ipo Equity· $1.3B
1985-05-03IPO
Leadership Team
Drew Marsh
Chair and Chief Executive Officer
John O. Hudson III
SVP, federal policy, regulatory and government affairs
Recent News
2025-11-08
2025-11-06
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