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Invictus International Consulting, LLC · 4 months ago

SVTC Technician III (Swing/Mid-shift)

Washington, DC

Full-time

Onsite

Senior Level

6+ years exp

Invictus International Consulting, LLC is seeking a SVTC Technician III to manage VTC scheduling and provide live event support. The role involves maintaining IT and AV equipment, resolving IT incidents, and providing user support in a Network Operations Center environment.

Cloud SecurityCyber SecurityInformation Services

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage VTC scheduling and provide live event support

Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices

Operate and manage equipment for presentations, sound, lighting and audio/video conferencing

Create and manage user accounts

Develop SOP's for utilization of conference center equipment

Escalate IT issues to Tier III when needed

Provide workstation (thick and thin client), VoIP device, and voice and video conference support

Manage hardware in all stages including unpacking and setup of end user devices

Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies

Install application software on end-user device workstations via scripted install packages

Inventory management of UC deployed software and end user devices

Provide user education and training in basic hardware and software functions

Create and maintain documentation and SOPs to train new employees

Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests

Identify and execute process improvements and other enhancements that improve operational efficiency

This position is a Network Operations Center (NOC) position and may require shift and weekend work

Qualification

DoD 8570 IAT II certificationTS/SCI clearanceAV equipment managementUser account managementProcess improvementUser educationServiceNow ticketingIT incident resolutionDocumentation creation

Required

Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree

Minimum of six (6) years of relevant experience in addition to education level

Must possess current DoD 8570 IAT II or IAM II certification

Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph