Oliver Inc. · 3 months ago
Client Service - Account Manager
Richmond, VA
Full-time
Onsite
Mid Level
4+ years expOliver Inc. is a leading company in the printing and packaging industry, seeking a customer-oriented Account Manager, Client Services. This role involves building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services while collaborating with internal departments to drive processes.
IndustrialManufacturingPrintingRecycling
Responsibilities
Understand client's business goals and challenges to provide effective solutions
Manage a portfolio of client accounts, ensuring their needs are met
Client and internal communication regarding customer orders, samples, estimates and job specifications
Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production
Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department
Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates
Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits
Audit and update open sales order, finished goods inventory, and open orders for billing purposes
Qualification
Required
4 to 5 years of experience in a customer service, sales, manufacturing environment
Proficient in Windows, Word, Excel, ERP and CRM systems, (JD Edwards preferred)
Ability to multi-task while exercising judgment in a high-volume and fast-paced environment
High School diploma; college degree a plus
Excellent oral and written communication skills
Occasional overnight travel when necessary
Company
Oliver Inc.
At Oliver, we've brought together some of the top companies in the packaging and printing industries, combining their expertise and passion to form a powerhouse under the Oliver name.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-07-11Acquired
Leadership Team
George Oliver
Vice President-Strategic Accounts
Company data provided by crunchbase