RELX ยท 3 months ago
Systems Engineer III
Alpharetta, GA
Full-time
Onsite
Mid, Senior LevelLexisNexis Risk Solutions is a partner in risk assessment, focusing on service management and incident management within the Insurance vertical. As a Systems Engineer III, you will lead incident resolution efforts, ensure system stability, and improve service management processes while collaborating with cross-functional teams.
AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
Responsibilities
Serve as a point of escalation for complex incidents, ensuring timely resolution and proper communication with stakeholders
Conduct thorough post-incident reviews to identify root causes, document findings, and implement corrective actions to prevent recurrence
Maintain and improve incident management workflows, ensuring alignment with ITIL best practices
Monitor incident trends, proactively identifying potential issues and taking preventive measures
Oversee the operational effectiveness of service management tools, ensuring they support efficient incident, problem, and change management processes
Collaborate with service owners and business stakeholders to ensure SLAs and KPIs are met and continuously optimized
Develop and enforce best practices for service management processes, ensuring adherence to ITIL standards
Contribute to service improvement initiatives and optimization efforts across the service management lifecycle
Design, implement, and manage scalable systems and infrastructure to support critical business services and applications
Perform proactive system monitoring, health checks, and capacity planning to ensure optimal performance
Troubleshoot and resolve complex technical issues related to systems, applications, and network infrastructure
Provide on-call support for critical incidents outside of regular working hours, as required
Keep up to date with industry trends and emerging technologies to enhance service management and incident response practices
Identify automation opportunities within service management and systems engineering to streamline processes, reduce response times, and eliminate manual steps
Develop and maintain automation scripts or tools for incident resolution, data collection, and reporting, allowing for faster response times and increased productivity
Evaluate and implement automation platforms (e.g., Ansible, Puppet, Chef, or custom scripts) to improve workflows and reduce operational overhead
Qualification
Required
Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.)
Expertise in incident management processes, problem management, root cause analysis, and post-incident reviews
Proficient in systems administration, server architecture, and cloud environments (AWS, Azure, GCP)
Hands-on experience with monitoring tools (e.g., Nagios, Prometheus, New Relic) and alerting systems
Solid understanding of networking, security, and infrastructure concepts
Scripting and automation skills (e.g., Python, Bash, PowerShell)
Preferred
ITIL Foundation or advanced certifications (preferred)
Relevant certifications in cloud platforms (AWS, Azure, etc.) and systems engineering (Linux/Windows) are a plus
Benefits
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Company
RELX
RELX is a provider of information-based analytics for professional and business customs.
Founded in 1993
1001-5000 employees
H1B Sponsorship
RELX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (221)
2024 (187)
2023 (39)
2022 (30)
2021 (48)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-10-14IPO
Leadership Team
Asim Fareeduddin
Head of Internal Audit & Assurance
Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
Recent News
2025-12-16
MarketScreener
2025-12-05
2025-12-05
Company data provided by crunchbase