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Cooper's Hawk Winery and Restaurants · 3 months ago

Host / Service Assistant

Tampa, FL

Part-time

Onsite

New Grad, Entry Level

Cooper's Hawk Winery and Restaurants is a company that combines an elegant tasting room with a polished casual restaurant. The Host/Service Assistant is responsible for creating a welcoming atmosphere for guests, ensuring a memorable dining experience through effective communication and support.

Food and BeverageRetailWine And SpiritsWinery

Responsibilities

Welcome all Guests with urgency and hospitality

Actively communicate with all departments within the restaurant to ensure a memorable guest experience

Execute professional and informed phone skills when answering Guest phone calls/inquiries

Guide the Guests to their seats upon arrival

Monitor the Guest flow to support in positive restaurant operations

Manage special seating requests of Guests consistent with table availability

Communicate with other Tipped Service Assistants regarding table statuses to drive Guest counts and maximize traffic

Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner

Assist with the duties of Servers and Food Runners as needed to maintain service effectiveness and efficiency (refill waters and drink, pre-bus tables, mark tables, etc)

Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines

Pre-bus tables as necessary

Ensure proper table and station appearance

Ensure floors and chairs surrounding tables and/or the bar are clean and free of debris

Clean and reset tables/bar top once Guests have left

Complete necessary side work during non-busy hours

Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience

Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook

Perform other duties as assigned

Qualification

Guest serviceCommunication skillsMulti-taskingTeamworkEnglish proficiency

Required

Must represent Piccolo Buco and Cooper's Hawk Values

Must be at least 18 years of age

An individual that thrives in a team-based environment

Has a passion for guest service and hospitality-focused

Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment

Ability to lift and carry up to 40 lbs

Ability to stand and walk up to 10 hours per shift

Ability to exert fast-paced mobility for periods of up to 6 hours in length

Ability to perform essential functions to Piccolo Buco and Cooper's Hawk standards with reasonable accommodation

Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Must be able to read, write and understand English

Benefits

Incredible Discounts: + 50% Dining and Carryout

+ 40% Retail Wine

+ 20% Retail and Private Events

+ Monthly Complimentary Wine Tasting for Two

Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program

Company Matching 401(k) Retirement Savings Plan

Flexible Savings Accounts- Health and Dependent Care

Highly Competitive Pay plus Team Member Incentives & Rewards

Pay Access before Pay Day

Flexible Schedules

Paid Time Off

Access to Team Member Relief Program

Employee Assistance Program, providing mental health, legal and financial counseling.

“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services

Employee Referral Bonus Program

Wine and Culinary Education

Career Growth Flight Plan

Milestones Recognition Program

Company

Cooper's Hawk Winery and Restaurants

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Cooper’s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen.

Founded in 2005