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R1 RCM · 1 day ago

Financial Counseling Rep I

Austin, TX

Full-time

Onsite

Entry Level

$17.80/hr - $24.73/hr

1+ years exp

R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. The Financial Counseling Rep I will be responsible for counseling patients on their financial obligations, educating them on payment options, and assisting with necessary applications for financial assistance.

Health CareHospitalInformation TechnologyInfrastructureMedical

Responsibilities

Explain financial responsibilities for services received, payment options and collection procedures to patients or parties responsible for payment

Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate

Contact insurance carriers or other sources and act as an advocate for the patient

Initiate process for collecting prepays due and perform follow up activity to insure maximum collection is achieved

Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations

Work with Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage

Notify manager, physician and servicing department of possible delay of service for any elective, urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service

Maintain accurate documentation of pre-processing information

Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency

Perform all other duties and projects as assigned