Thrive Pet Healthcare · 3 weeks ago
Billing & Revenue Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expThrive Pet Healthcare is a leading provider of AI driven innovative practice management software tailored for veterinary professionals. They are seeking a detail-oriented Billing & Revenue Specialist to oversee the end-to-end billing process for their subscription-based SaaS products, ensuring accurate invoicing and timely collections.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Manage the full revenue cycle, including invoice generation, payment processing, cash application, and reconciliations for SaaS subscriptions, renewals, upsells, and one-time services across independent, university, and corporate channels
Prepare and issue accurate, compliant invoices using tools like ERP systems, ensuring alignment with contract terms for various hospital types (e.g., recurring fees for Vet practices, volume-based billing etc)
Monitor accounts receivable (AR) aging reports, follow up on overdue payments, and execute collections strategies to minimize bad debt while maintaining strong customer relationships
Conduct revenue recognition analysis and deferred revenue tracking for multi-year contracts. Collaborate with sales and account managers to resolve billing disputes, process credits/debits, and support deal closures by providing billing forecasts and projections
Generate monthly/quarterly revenue reports, KPIs (e.g., ARR growth, churn impact), and ad-hoc analyses to inform executive decision-making
Identify process improvements, such as automation opportunities in billing workflows, to enhance efficiency in our growing SaaS portfolio
You understand and have experience with web technology and SaaS Software
You are proactive
You are persuasive in setting up meetings with decision makers
You are experienced in forecasting sales targets and ensuring they are met
You know how to present to and consult with senior level management on business trends with a view to developing new services and sales channels You will have monthly meetings with senior level management and report out on sales targets and metrics
Provide thought leadership to product development and operational excellence for Pathway deployments
Effective communication of Operation’s directions, capabilities, initiatives, and innovations to the other members of the leadership team
Provide guidance on new processes, approaches, methods, and features
Assist in the development of business case justifications and cost/benefit analyses for initiatives
Budget/Financial P&L / Contractual negotiation responsibilities
Be involved in or coordinate discussions/negotiations with third party suppliers as dictated by deliverable requirements
Assist with developing yearly budgets/sales targets within the Operations department
Aid in the development of productivity measures and costing strategies
Be involved in or co-ordinate discussions/negotiations with third party suppliers as dictated by deliverable requirements
Qualification
Required
Manage the full revenue cycle, including invoice generation, payment processing, cash application, and reconciliations for SaaS subscriptions, renewals, upsells, and one-time services across independent, university, and corporate channels
Prepare and issue accurate, compliant invoices using tools like ERP systems, ensuring alignment with contract terms for various hospital types (e.g., recurring fees for Vet practices, volume-based billing etc)
Monitor accounts receivable (AR) aging reports, follow up on overdue payments, and execute collections strategies to minimize bad debt while maintaining strong customer relationships
Conduct revenue recognition analysis and deferred revenue tracking for multi-year contracts
Collaborate with sales and account managers to resolve billing disputes, process credits/debits, and support deal closures by providing billing forecasts and projections
Generate monthly/quarterly revenue reports, KPIs (e.g., ARR growth, churn impact), and ad-hoc analyses to inform executive decision-making
Identify process improvements, such as automation opportunities in billing workflows, to enhance efficiency in our growing SaaS portfolio
You understand and have experience with web technology and SaaS Software
You are proactive
You are persuasive in setting up meetings with decision makers
You are experienced in forecasting sales targets and ensuring they are met
You know how to present to and consult with senior level management on business trends with a view to developing new services and sales channels
You will have monthly meetings with senior level management and report out on sales targets and metrics
Provide thought leadership to product development and operational excellence for Pathway deployments
Effective communication of Operation's directions, capabilities, initiatives, and innovations to the other members of the leadership team
Provide guidance on new processes, approaches, methods, and features
Assist in the development of business case justifications and cost/benefit analyses for initiatives
Budget/Financial P&L / Contractual negotiation responsibilities
Be involved in or coordinate discussions/negotiations with third party suppliers as dictated by deliverable requirements
Assist with developing yearly budgets/sales targets within the Operations department
Aid in the development of productivity measures and costing strategies
High energy, flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced and time-critical environment
May be required to work early morning, evening or even weekend shifts
May be required to work in a mobile capacity
Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field
Experience: 2+ years in billing, revenue operations, or accounts receivable within a SaaS, software, or healthcare environment; experience with subscription billing models preferred
Skills: Proficiency in ERP/CRM systems and Microsoft Excel (advanced functions, pivot tables)
Strong understanding of revenue recognition principles and AR best practices
Excellent analytical skills with attention to detail and the ability to handle high-volume transactions
Outstanding communication and customer service skills for cross-functional collaboration and dispute resolution
Attributes: Highly organized, proactive problem-solver with a customer-centric mindset; ability to adapt to evolving priorities in a startup-like SaaS environment
Work independently
High aptitude in problem solving and customer service excellence
Interpersonal skills to interact with owners and clinic members
Highly organized and able to multitask under time constraints
Ability to balance and prioritize work
A self-motivated team player
Preferred
Experience with subscription billing models preferred
Company
Thrive Pet Healthcare
Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$386MKey Investors
TSG Consumer Partners
2025-03-31Debt Financing· $350M
2023-07-12Private Equity· $36M
Leadership Team
Tad Stahel
Chief Executive Officer
Joseph Mazzarella
Chief Technology Officer
Recent News
2025-11-21
Company data provided by crunchbase