Vantage Point Consulting Inc. ยท 3 weeks ago
Diagnostic Engineer /Customer Service Technical Content author
Woodridge, IL
Full-time
Onsite
Mid Level
4+ years expVantage Point Consulting Inc. is looking for a Diagnostic Engineer / Customer Service Technical Content Author. The role involves identifying gaps in automotive service content, providing solutions, and developing technical service content while working closely with cross-functional teams.
ConsultingRecruitingStaffing Agency
Responsibilities
Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership
Experience in automotive/truck support aftermarket services
To identify gaps between recalls and service content or repair information available for that. And provide solution accordingly
Prior hands on automotive/diesel experience working with step based published diagnostics
Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
Comprehends dealer facing step-based diagnostics
Willingness to get to the root cause of the problem
Willingness to identify problems while also proposing solutions
Communicate effectively through phone, email, or chat
Wanting to make a difference and challenge the process
Being well organized and tracking identified items inside a repository
Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
Ability to multitask, prioritize tasks, and interface with many personalities
Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
Experience with vehicle recalls and provide corrective action plans
Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
Strong Technical Diagnostic Step Based Understanding
Strong Root Causal Understanding (LEAN, 5 Why's, 6 Sigma)
Strong Attention to Detail (Comparing, Investigating, Identifying)
Customer Focused (What's The Right Thing To Do)
Good understanding of Agile environment
Excellent verbal and written communication skills
To work with cross-functional Teams
Ability to Multi-task on various projects
Strong MS Office tools experience including, Word, Excel, SharePoint and OneNote
Extremely Organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)
Understanding of structured authoring (DITA) and basic knowledge of Arbortext
Knowledge of automotive system theory, in any or all the following areas: Electronic and electrical fundamentals, Mechanical procedures, Modern automotive systems
Qualification
Required
Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership
Experience in automotive/truck support aftermarket services
To identify gaps between recalls and service content or repair information available for that. And provide solution accordingly
Prior hands on automotive/diesel experience working with step based published diagnostics
Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
Comprehends dealer facing step-based diagnostics
Willingness to get to the root cause of the problem
Willingness to identify problems while also proposing solutions
Communicate effectively through phone, email, or chat
Wanting to make a difference and challenge the process
Being well organized and tracking identified items inside a repository
Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
Ability to multitask, prioritize tasks, and interface with many personalities
Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
Experience with vehicle recalls and provide corrective action plans
Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
Strong Technical Diagnostic Step Based Understanding
Strong Root Causal Understanding (LEAN, 5 Why's, 6 Sigma)
Strong Attention to Detail (Comparing, Investigating, Identifying)
Customer Focused (What's The Right Thing To Do)
Good understanding of Agile environment
Excellent verbal and written communication skills
To work with cross-functional Teams
Ability to Multi-task on various projects
Strong MS Office tools experience including, Word, Excel, SharePoint and OneNote
Extremely Organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)
Understanding of structured authoring (DITA) and basic knowledge of Arbortext
Knowledge of automotive system theory, in any or all the following areas: Electronic and electrical fundamentals, Mechanical procedures, Modern automotive systems
Company
Vantage Point Consulting Inc.
Established in 2009, Vantage Point Consulting has provided Staffing and Software Solutions to the US market.
51-200 employees
H1B Sponsorship
Vantage Point Consulting Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (12)
2022 (6)
2021 (9)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase