ExplorUS · 3 weeks ago
Sales & Event Coordinator
Crater Lake, OR
Full-time
Onsite
Entry, Mid Level
1+ years expExplor Crater Lake, LLC is a company that offers a unique workplace experience in a beautiful natural setting. The Group Sales & Events Coordinator is responsible for supporting group lodging, meetings, and special events by coordinating reservations, logistics, and ensuring a seamless experience for clients visiting Crater Lake National Park.
Hospitality
Responsibilities
Support the group sales process from initial inquiry through contract fulfillment, serving as the main point of contact on-site
Prepare group proposals, contracts, and confirmations in coordination with sales leadership
Manage group room blocks and event details in the property management system (PMS) in coordination with the Sales & Events Manager and Site General Manager
Track rooming lists, attrition dates, cut-off dates, and deposits
Respond promptly and professionally to group inquiries via phone and email
Coordinate logistics for group stays, meetings, tours, weddings, and special events
Serve as the primary point of contact for group clients before and during their visit
Communicate group requirements to lodging, food & beverage, retail, maintenance, and housekeeping teams
Create and distribute event orders, arrival reports, and daily group resumes
Conduct site walkthroughs as needed and support on-site event execution
Ensure group guests receive a welcoming, organized, and high-quality experience
Address guest concerns and resolve issues in a timely and professional manner
Support special requests related to accessibility, transportation, meals, and overall park experiences
Represent Explor Crater Lake with professionalism and a strong commitment to service
Maintain accurate and organized group files and documentation
Assist with forecasting group business and reporting on room nights, revenue, and event performance
Support billing accuracy by coordinating with accounting and operations teams
Assist with post-event follow-up, including guest feedback and service reviews
Work closely with sales, operations, and park partners to ensure alignment and compliance with National Park Service guidelines
Support seasonal staffing and operational needs during peak visitation periods
Uphold company policies, safety standards, and sustainability practices
Other duties per Duties Checklist and as assigned
Qualification
Required
Be self-motivated with the desire to perform at the highest professional and ethical standards
Must respond well to a changing work environment and able to perform at the highest level with minimal supervision
Strong analytical and problem resolution skills with the ability to proactively recommend solutions
Demonstrate effective written and verbal communication skills
Intermediate computer skills with Microsoft Office and Excel
Excellent customer service and people skills
Must be extremely organized with strong attention to details
Be a positive team player with a 'can-do' attitude
Must be comfortable working with small, medium and large groups
High school diploma or equivalent
1–3 years' experience in hospitality, sales, event planning, or customer service
Experience in hotel group sales, event coordination, or destination lodging
Familiarity with PMS systems and group booking tools
Experience working in a seasonal, high-volume, or remote resort environment
Preferred
Associate or bachelor's degree in hospitality, business, or related field
Benefits
Competitive pay
Employee housing and benefits
Company
ExplorUS
ExplorUS is creating a world of meaningful travel opportunities where every destination brings you to new adventures experiences.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase