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YMCA of the USA · 1 day ago

Director of Operations

Oskaloosa, IA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

YMCA of the USA is a mission-driven organization dedicated to youth development, healthy living, and social responsibility. The Director of Operations leads efforts to grow and retain membership, enhance community engagement, and strengthen operations through strategic leadership and hands-on implementation.

Career PlanningCommunities

H1B Sponsor Likely

Responsibilities

Lead all operations, including recruitment, retention, on-boarding, and member engagement strategies

Develop and implement marketing plans that align with organizational goals, promote programs and services, and increase visibility in the community

Oversee the design, production, and distribution of promotional materials, digital content, and advertising campaigns

Manage all social media platforms, including content creation, scheduling, engagement, and analytics to build brand awareness and drive participation

Maintain the YMCA’s website and digital presence, ensuring content is current, engaging, and consistent with YMCA brand standards

Monitor membership trends, analyze data, and prepare regular reports to inform decision-making and track progress toward goals

Collaborate with program and wellness staff to create integrated marketing campaigns and cross-promotional opportunities

Ensure exceptional customer service standards at the front desk and throughout all member touch points

Supervise and train membership staff, fostering a culture of teamwork, accountability, and mission-driven service

Develop and oversee member feedback systems to continuously improve service quality and member satisfaction

Coordinate community outreach and special events to promote the YMCA’s impact and attract new members

Serve as staff lead for the Membership & Marketing Committee, providing leadership, meeting coordination, and actionable data to guide committee discussions and initiatives

Work with committee members and volunteers to strengthen community relationships and develop innovative outreach ideas

Maintain brand integrity and ensure all communications follow YMCA of the USA’s standards and guidelines

Partner with the CEO and leadership team to support fundraising, annual campaigns, and community relations initiatives

Manage the department’s budget, ensuring responsible use of marketing and membership resources

Qualification

Operations ManagementMarketing StrategyCommunity EngagementCRM SystemsSocial Media ManagementData AnalysisCustomer ServiceVolunteer CoordinationEvent CoordinationBudget ManagementCPR / First AidLeadership SkillsTeam ManagementCommunication SkillsOrganizational AbilitiesAdaptabilityCreativity

Required

Bachelor's degree in Business, or related field required

Minimum of 5 years of operations, membership, or community engagement experience, preferably in a nonprofit or YMCA environment

Proven ability to develop and execute marketing strategies and track measurable outcomes

Strong leadership and team management skills with experience supervising staff and coordinating volunteers or committees

Excellent written and verbal communication skills, including proficiency in social media and digital communication strategies

Proficiency in marketing software, CRM systems, website management, and social media platforms

Strong analytical and organizational abilities

Commitment to the YMCA mission and core values

CPR / First Aid within 90 Days

Benefits

Competitive Pay – Earn a great salary while making a difference!

Room to Grow – You will be joining a Worldwide Fellowship of YMCAs.

Work-Life Balance – Enjoy paid time off and holidays to recharge and relax.

Get Paid Faster – With our Work Today, Get Paid Tomorrow option, you won’t have to wait for payday!

Family-Friendly Benefits – Receive discounted child care and program fees to support you and your family.

Stay Active for Free! – Enjoy a free family YMCA membership—because your health matters too!

Flexibility that Fits You – We offer flexible schedules to help balance work and life.

Company

YMCA of the USA

Glassdoor3.9

YMCA of the USA is the national resource office for the nation's YMCAs. Located in Chicago, IL, YMCA of the USA exists to serve YMCAs.

Founded in 1844

Chicago, Illinois, USA

51-200 employees

http://www.ymca.net/

H1B Sponsorship

YMCA of the USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)