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Honeywell · 2 months ago

Advanced Application Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

Honeywell is a pioneer in automation control and services across various industries. The role of Advanced Application Engineer focuses on delivering superior customer satisfaction by providing technical support and resolving customer cases for the HPS System and Infrastructure line of business.

AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Ability to deliver remote support & services remotely and effectively

Ability to execute GTAC and other standard audit checklists

Report to regional stakeholders

Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing

Comply with all GSM processes for documentation and customer communication

Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues

Support Honeywell affiliates by participating in meetings with customers

Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion Controller product line

Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles

Ability to support through the follow-the-sun approach within the Global TAC organization or After Hour Emergency

Ability to work and communicate directly with Honeywell Developers to resolve a customer issue

Ability to detect and report Product Defects on the products supported in his current discipline

Qualification

Engineering degreeIndustrial automation experienceHoneywell process control systemsExperion PKS ControllerTechnical support skillsCommunication skillsProblem-solving skillsTeam collaboration

Required

Engineering degree in electronics, Chemical, instrumentation or process technologies

3-5 years' experience in the system engineering, operations, or services support functions within the Industrial automation industry

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization

Preferred

3+years' experience with Honeywell-specific process control systems in a manufacturing setting

Deliver premium services for all assigned customers

Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution

Maintain proactive and timely communications, providing frequent and informative customer updates

3+ years of experience with Experion PKS Controller family and related architecture

C200/C300

Series C I/Os

Universal I/Os

ACE

OPC Gateway

CAB

CDA Integration

Ethernet IP

PCDI

Control HIVE/IO Hive