Mullinax Ford of Kissimmee · 3 months ago
INTERNET ASSISTANT
Apopka, FL, US
Full-time
Onsite
New Grad, Entry LevelMullinax Ford of Central Florida is seeking a detail-oriented Internet Department Assistant to join their high-volume team. This role involves supporting the online sales process through lead engagement, appointment setting, and ensuring CRM data accuracy while providing excellent customer service.
Automotive
Responsibilities
Monitor and respond to incoming internet leads in real time
Follow up with customers via phone, text, and email to set and confirm appointments
Assist with organizing lead flow, tracking rep activity, and ensuring no customer is left behind
Document conversations and customer status accurately in CRM (VinSolutions)
Collaborate with a team of 15 internet sales reps and 2 other assistants
Conduct appointment confirmations and reschedule no-shows
Track video engagement, lead activity, and showroom visits for rep accountability
Answer incoming sales calls and provide a welcoming first impression
Qualification
Required
Strong phone, email, and texting communication skills
Excellent attention to detail and follow-through
Ability to multitask and stay organized in a fast-paced environment
Must be punctual, dependable, and coachable
Team-player mindset — willing to help out wherever needed
Preferred
Experience in a call center, customer service, BDC, or automotive dealership setting
CRM or lead management experience (VinSolutions a plus)
Bilingual a plus (English/Spanish)
Company
Mullinax Ford of Kissimmee
Mullinax Ford of Kissimmee is part of Florida's Largest Ford Dealer Group.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase