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Nelnet · 1 month ago

Bilingual Hosted Voice Specialist I

Brighton, CO

Full-time

Onsite

Entry Level

$18/hr - $23/hr

2+ years exp

ALLO is a company that values community involvement and employee contributions. They are seeking a Bilingual Hosted Voice Specialist I to provide exceptional customer service and support for their phone systems, requiring strong organizational skills and technical knowledge in telecommunications.

Financial ServicesInformation TechnologyPayments

H1B Sponsor Likely

Responsibilities

The best part of this position is that there is no typical day

Answering customer calls & Emails

Provisioning customer orders, reviewing submitted sales documents, and holding customer meetings

Remotely assisting our on-site field services team members navigate through installations or troubles

Make outgoing contacts to arrange business visits and prepare for ALLO installations

Provide exceptional service internally to our ALLO teams, the Hosted Voice Team manages our ALLO phone systems as well

Qualification

Customer Service experienceTelecommunications experienceHosted PBX knowledgeVoIP knowledgeSIP knowledgeTechnical troubleshootingMicrosoft Office proficiencyAnalytical skillsBilingual (English/Spanish)Interpersonal skillsTime managementOrganizational skillsConflict resolutionNegotiation skillsAttention to detailPositive attitude

Required

Associate's degree or 2 years of relevant job experience

Customer Service experience required, previous telecommunications or networking experience preferred

Must be technical in nature and have a strong desire to troubleshoot and solve complex customer issues, sometimes independently

Ability to effectively address customer expectations and respond promptly to customer needs

Demonstrate accuracy, thoroughness, and attention to detail

Always looking for ways to improve and promote quality

Experience with design and implementation of Hosted PBX, VoIP or Key System products

Proficiency documenting and communicating technical situations with internal and external teams

Excellent Customer Service Skills

Strong analytical skills and ability to convey that information succinctly and clearly

Strong interpersonal, teamwork, conflict resolution and negotiation skills

Strong time management, organizational, and prioritization capabilities

Excellent oral and written communications skills internally and customer-facing with a focus on training

Well-versed in communication with external and internal customers

Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining strong relationships

Ability to remain approachable in a fast-paced environment

Ability to challenge the status quo with a focus on continuous improvement

Experienced in Microsoft Office

Must be fluent in English and Spanish

Remain stationary for extended periods

Ability to communicate information

Possess/maintain a valid driver's license

10% travel requirement

Proficient Hosted Support & Customer Service Abilities and customer centric mindset with clear and professional communication both written and oral

Proficient situational troubleshooting abilities related to Hosted Deployments

Data Integrity Focus

Opening and tracking trouble tickets, taking the time to fully document and work troubles to resolution or escalation

Assisting in owning service orders, helping capture all necessary information to guide an order through from inception to completion

Understanding that additional duties/requirements may be added to best support our Business Customers

Be timely in your email support, TEAMS messages and post responses

Willingness and desire to level up and learn more than you knew the day before

Take work to complete as assigned by your Team Supervisor and Team Lead

Be available at the time of your shift via email, TEAMS, and office phones for any trouble, changes, testing, add-ons, disconnects, etc

Have a positive attitude, be a professional, exhibit a high level of integrity

Possess a proficiency in typing

Be comfortable working emails and phone calls both

Coordinate multiple projects & responsibilities at the same time

Preferred

Previous telecommunications or networking experience

Benefits

Free internet? You bet. Plus, awesome discounts on other ALLO services.

Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.

Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.

Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

Company

Nelnet

Glassdoor3.6

Nelnet provides business, communications, and financial services.

Founded in 1996

Lincoln, Nebraska, USA

5001-10000 employees

https://nelnetinc.com

H1B Sponsorship

Nelnet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)