Joseph's Classic Market · 3 weeks ago
Manager - Catering
Palm Beach Gardens, FL, US
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expJoseph's Classic Market is seeking a Catering Manager to oversee all aspects of their catering services. This role involves managing catering inquiries, ensuring order fulfillment, and providing an exceptional guest experience while leading a team in a fast-paced environment.
Retail
Responsibilities
Serve as the lead contact for all catering inquiries and orders
Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
Coordinate with kitchen, deli, and bakery departments for order preparation
Ensure catering orders are accurate, well-presented, and fulfilled on time
Maintain catering calendars, invoices, and order logs
Assist in building seasonal catering menus and promotional packages
Oversee the main phone line, ensuring all calls are answered promptly and professionally
Train staff to answer guest questions, transfer calls, and take messages accurately
Resolve guest issues, complaints, or refund requests quickly and professionally
Manage special requests, product inquiries, and order pickups
Serve as a key point of contact for VIP guests and regular customers
Support promotional events, tastings, and seasonal catering showcases
Hire, train, and schedule staff involved in catering preparation and service
Coach team on hospitality, communication, and professionalism
Hold daily huddles to align team on priorities, specials, and service goals
Conduct performance evaluations and provide regular feedback
Submit weekly catering reports and customer feedback to Store Manager
Manage catering sales, deposits, and service fees
Communicate closely with all department managers to coordinate orders and service
Qualification
Required
Minimum of 2 years in catering, event management, or hospitality service
Strong leadership and communication skills
Proven ability to manage multiple orders and deadlines in a fast-paced environment
Professional phone etiquette and customer service skills
Basic computer skills (Excel, email, ordering software)
Available for flexible scheduling, including weekends and holidays
Benefits
Positive Work Environment
Competitive Pay
Health, Dental and Vision Insurance
401(k) Plan
Paid Time Off & Personal Days
20% Employee Discount
Bonus Programs for Management
Company
Joseph's Classic Market
Joseph's Classic Market is more than just a grocery store; it’s a destination for food enthusiasts who appreciate exceptional quality, personalized service, and a wide variety of flavors.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase