Thermo Fisher Scientific · 2 days ago
Manager IT, Infrastructure Operations
Pittsburgh, PA
Full-time
Onsite
Mid, Senior LevelThermo Fisher Scientific's Global Operations team is looking for a Manager IT, Infrastructure Operations to lead technical teams in supporting hybrid cloud environments. This role involves defining support strategies, improving efficiency, and establishing a team focused on data and metrics to enhance global enterprise operations.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Establish, manage, and lead a support organization in line with Information Technology Infrastructure Library (ITIL) standard methodologies
Ensure critical metrics are consistent across a global customer base to boost service efficiency
Manage incident processes to detect and resolve service outages and degradations quickly, ensuring services return to normal levels
Collaborate with third-party vendors, upper management, and leadership of other groups to ensure smooth processes
Oversee detection, response, resolution, critical issue management, and reporting of service-impacting events and incidents
Foster a culture of automation to reduce manual work and drive efficiency
Lead and develop capacity management and lifecycle management strategies
Implement innovative IT Service Management solutions to enable best-in-class customer service and continual process improvement
Conduct quality reviews and continuous improvement practices to address trends and improve work instructions and customer service outcomes
Enhance service management policies, standards, and procedures, leading the rollout to include training, automation, incident reporting, and resolution
Apply metrics and trend analysis to reduce Mean Time To Resolution (MTTR), improve First Contact Resolution (FCR), enhance network performance, and monitor Preventive Maintenance (PM) completions, aging tickets, and service-affecting issues
Manage leadership responsibilities including staffing, onboarding, coaching, training, development, mentoring, knowledge management, engagement performance management, and recognition
Qualification
Required
Establish, manage, and lead a support organization in line with Information Technology Infrastructure Library (ITIL) standard methodologies
Ensure critical metrics are consistent across a global customer base to boost service efficiency
Manage incident processes to detect and resolve service outages and degradations quickly, ensuring services return to normal levels
Collaborate with third-party vendors, upper management, and leadership of other groups to ensure smooth processes
Oversee detection, response, resolution, critical issue management, and reporting of service-impacting events and incidents
Foster a culture of automation to reduce manual work and drive efficiency
Lead and develop capacity management and lifecycle management strategies
Implement innovative IT Service Management solutions to enable best-in-class customer service and continual process improvement
Conduct quality reviews and continuous improvement practices to address trends and improve work instructions and customer service outcomes
Enhance service management policies, standards, and procedures, leading the rollout to include training, automation, incident reporting, and resolution
Apply metrics and trend analysis to reduce Mean Time To Resolution (MTTR), improve First Contact Resolution (FCR), enhance network performance, and monitor Preventive Maintenance (PM) completions, aging tickets, and service-affecting issues
Manage leadership responsibilities including staffing, onboarding, coaching, training, development, mentoring, knowledge management, engagement performance management, and recognition
Analytical problem solver with data-driven decision-making skills
Strong verbal, written, and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations
Strong problem-solving skills, critical thinking, and excellent analytical ability
Team building, mentoring, and coaching skills
Outstanding interpersonal skills and the ability to influence colleagues
Focus on Customer Support - dedication and ensuring high levels of service
Preferred
Bachelor's degree in Computer Science preferred, or equivalent job experience
Demonstrated ability in a large enterprise IT infrastructure (AWS, Azure)
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
Founded in 1956
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
2026-01-09
Research & Development World
2026-01-09
EIN Presswire
2026-01-07
Company data provided by crunchbase