The Beatrice Hotel · 3 weeks ago
Reservation & Front Desk Coordinator
Providence, RI
Full-time
Onsite
New Grad, Entry LevelThe Beatrice Hotel is seeking a Reservation & Front Desk Coordinator to provide high-quality service to guests while generating revenue through reservations. The role involves answering phone calls, managing reservations, and assisting with guest inquiries to enhance their experience at the hotel.
Hospitality
Responsibilities
Answer all incoming phone calls & transferred phone calls promptly, within 3 rings. Placing additional calls on hold or requesting call back number as needed
Follow verbiage guidelines set forth by management team
Have strong knowledge of the property, location, on-site F&B hours & operations, guest room features, as well as the local area restaurants and events
Reserve hotel, dining, transportation, spa, etc reservations according to SOP’s; processing customer payments according to established policies and procedures
Maintain concierge relationships in the community and curate on brand local recommendations
Be well versed in our corporate negotiated rates and act as point of contact for the associated companies as needed
Oversee corporate accounts / LNR - making reservations, tracking production, assist with maintaining relationships
Assist Sales Department with production analytics, rate code deployment, and any other tasks as needed
Respond to guest requests promptly; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction
Oversee inventory of hotel (on all channels) and balance inventory as needed. Notify management if hotel is oversold
Be familiar with upsell strategies, actively assisting with driving revenue for the hotel & restaurant
Run daily arrival report and identify any special requests or surprise and delight moments, delivering to the guest room as needed
Run New Reservation report to set up all reservations and coordinate dining & transportation with guest
Always maintain a clean and organized work area
Maintain proper key control daily
Collaborate with restaurant operator to create a seamless guest experience between both entities
Act as Front Desk Agent as needed
Assist with luggage storage and delivery as needed
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members
Maintain regular attendance in compliance with Beatrice standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working
Always comply with Beatrice standards and regulations to encourage safe and efficient hotel operations
Check with Supervisor prior to end of shift
Have thorough knowledge of outside venues and directions to each
Full understanding of the Front Desk system for all guest services functions
Perform other duties as requested by management
Attend meetings/training as required by management
Qualification
Required
Strong Computer skills and basic financial knowledge required
Rotating schedules including nights and weekends
Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to be on your feet throughout the entire shift
Must be able to convey information and ideas clearly, both oral and written
Must work well in stressful, fast paced, high-pressure situations
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need
Must be able to prioritize departmental functions to meet due dates and deadlines
Must be able to work with and understand financial information and data, and basic arithmetic function
Preferred
High School diploma or equivalent and hotel or customer service experience preferred
Company
The Beatrice Hotel
Welcome to The Beatrice, ranked "#6 Best Hotel in The Northeast" by Condé Nast Traveler, and "#1 Hotel in Providence" on TripAdvisor.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase