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dentsu · 2 weeks ago

Technical Implementation Lead, Qualtrics

New York

Full-time

Hybrid

Senior Level, Lead/Staff

$113K/yr - $183K/yr

10+ years exp

Dentsu is a global marketing and advertising agency seeking a Technical Implementation Lead for the Qualtrics platform. The role involves developing strategies for implementing Qualtrics solutions, managing complex data integrations, and ensuring successful project delivery while providing training and support to client teams.

AdvertisingInformation ServicesMarketing

Responsibilities

Understand a client’s business goals and translate them into scalable Qualtrics solutions

Manages complex data integration, such as seamlessly connecting Qualtrics data with platforms like Salesforce to create a unified customer view

Design survey architectures, data models, workflows, and integrations that align with client objectives

Ensure solutions are efficient, maintainable, and follow best practices

Lead enterprise-level implementations of SaaS platforms (e.g., Qualtrics)

Translate complex technical concepts into clear, actionable insights

Collaborate with cross-functional teams to align technology, people, and processes

Configure the Qualtrics platform — surveys, dashboards, distributions, automations, and embedded data logic

Build integrations between Qualtrics and other systems (e.g., Salesforce, SAP, Slack, CRM, HRIS tools, or data warehouses) via APIs and web services

Write custom scripts (e.g., JavaScript for survey customization or Python for automation)

Work directly with clients to gather requirements and present technical solutions

Collaborate with project managers, engineers, and business analysts to ensure successful project delivery

Educate clients on Qualtrics capabilities and best practices

Drive strategic planning and execution across multiple projects

Maintain rigorous attention to detail and ensure timely follow-ups

Manage competing priorities with precision and accountability

Practice active listening and communicate with clarity and empathy

Navigate difficult conversations with professionalism and confidence

Maintain a positive tone and build trust with stakeholders

Test and validate survey logic, data flows, and integrations before go-live

Troubleshoot complex platform issues and optimize performance

Recommend improvements to enhance user experience or reporting accuracy

Assess whether proposed solutions fit within budget, time, and technical constraints

Identify potential risks and recommend mitigations

Train clients and internal teams on using Qualtrics effectively

Create documentation, architecture diagrams, and configuration guides

Champion the customer’s needs and advocate for their success

Own the customer experience end-to-end, ensuring satisfaction and long-term value

Demonstrate empathy, follow-through, and a proactive approach to problem-solving

Take personal accountability for outcomes and team success

Qualification

Qualtrics CoreXMAPI integrationJavaScriptData strategySaaS implementationHTMLCSSSQLProject managementClient relationship skillsCommunicationStrategic thinking