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Macy's · 2 weeks ago

Senior Customer Service Associate, Interstate - Full Time

225 Interstate Shop Center, Ramsey, NJ, 07446, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Macy's is more than just a store, having captured the hearts and minds of America for over 160 years. As a Senior Customer Experience Colleague, you will prioritize customer service and drive sales across multiple platforms by providing personalized service and building strong relationships with customers.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling

Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.)

Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets

Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer. Share customer feedback daily to create a better customer experience

Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media

Partner with store team, vendors, and community partners to develop, advertise, and host virtual and instore events to deliver incremental sales

Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor

Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines

Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme

Perform store opening and closing procedures, including accessing alarm system and settling the registers

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Product KnowledgeSalesTechnologyCommunicationContinuous LearningInterpersonal SkillsCollaboration

Required

Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices

Comfortable communicating with customers virtually, via phone, and in person

Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events

Utilize point of sale technology and applications to help in selling and fulfilling customer orders

Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

Partnership with the total team to drive sales and deliver the customer experience

Flexible availability, including days, evenings, weekends and holidays

Ability to effectively communicate and present information to customers, peers, and all levels of management

Resourceful and able to adapt quickly to changing priorities

This position requires lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, and stooping

Involves close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Preferred

At least 2 years of selling or customer experience preferred

Benefits

Comprehensive health and wellness coverage

401(k) match to invest in your future

Paid time off

Eight paid holidays

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)