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Nothing Bundt Cakes · 2 weeks ago

Shift Lead/Hourly Manager

Frisco, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

Nothing Bundt Cakes is a bakery known for creating high-quality cakes and providing a warm guest experience. The Shift Lead works alongside the Bakery Manager to ensure the bakery operates smoothly, prioritizing guest engagement, team leadership, and adherence to company standards.

Food and Beverage

Responsibilities

Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment

Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control

Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching

Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures

Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing

Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries

Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits

Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events

Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate

Qualification

Guest experience focusCake production knowledgeTeam leadershipP&L managementInventory controlBasic accountingLearning agilityMicrosoft Office proficiencyInterpersonal skillsOrganizational skillsProblem-solving skills

Required

High school diploma or GED; post-secondary education is a plus

1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities

Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals

Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies

Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form

Has the ability to delegate tasks, communicate clear expectations, direct others' work and manage performance

Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills

Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action

Demonstrates strong learning agility, with a passion to grow and excel

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands