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FirstLight Home Care · 2 weeks ago

Scheduler and Adminstrative Assistant

Colorado Springs, CO

Full-time

Onsite

Entry Level

2+ years exp

FirstLight Home Care Colorado Springs is seeking a reliable, detail-oriented Scheduler to join their compassionate and fast-paced administrative team. The Scheduler plays a critical role in coordinating caregiver schedules, matching clients with the right team members, and ensuring smooth daily operations.

Health Care

Responsibilities

Understand and adhere to established FirstLight Home Care policies and procedures

Schedule client appointments/visits according to Service Plan/Care Plans and staff availability

Maintain proper staffing levels to ensure proper coverage for all clients

Enter scheduling data, create and release weekly schedules for all assigned caregivers

Maintain call-in, retention, and staff and client statistic reports

Contact care providers and clients regarding day-to-day changes

Discern client services required as outlined in agreements, urgent requests, and care plans

Enter staff and client information into a database

Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)

Perform general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, providing reception coverage, telephone services, etc

Take calls after hours & weekends to handle emergencies and scheduling issues (1 night/week & 1 weekend every 4-5 weeks - on-call bonus offered)

Be willing to train as a caregiver & cover occasional shifts in emergency situations (all administrative staff are trained caregivers)

Stay current with changing technology, including software programs

Adhere to all HIPAA regulations