Apply on Employer Site

Baylor College of Medicine · 2 weeks ago

Senior Coordinator, Patient Support Services - Genetics Counseling Assistant

Houston, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Baylor College of Medicine is seeking a Senior Coordinator for Patient Support Services to provide support in the pediatric oncology, hematology, and vascular anomalies clinics. The role involves assisting genetic counselors and physicians, managing patient appointments, and ensuring smooth communication between families and the clinic.

EducationHigher EducationPharmaceutical

No H1B

Responsibilities

Obtains complete and detailed information from callers to the clinical genetic offices including new patients, established patients and referring providers

Collects necessary records such as previous genetic testing, medical records, family history, and HIPAA authorizations in advance of patient appointments

Aids families in the scheduling of appointments and for subsequent appointments for family members

Aids in preparing letters of medical necessity and related documentation with guidance from the genetic counselor for insurance pre-authorization and appeals; tracks the pre-authorization process

Contacts laboratories to determine necessary requirements for specific genetics tests; completes testing requisition forms

Tracks incoming genetic testing reports and communicate results to genetic counselors

Assists genetic counselors in drafting results follow-up letters for patients and clinicians. Mails and/or faxes follow-up documentation to patients and outside referring providers

Conducts clinical data entry and patient tracking guided by existing protocols

Attends clinic as needed to assist genetic counselors in clinic related tasks

Participates in planning meetings relevant to the genetic counseling process and workflow

Interacts with faculty, staff and students to promote the goals and objectives of the oncology and hematology genetics clinics

Presents project data and components to health care professionals at our team meetings

Follows all patient confidentiality rules and regulations

Performs other job-related duties as assigned