Cylus · 3 weeks ago
Customer Success Engineer
United States
Full-time
Remote
Mid LevelCylus is a global leader in rail cybersecurity, helping railway companies avoid security incidents. The Customer Success Engineer will lead the deployment and onboarding of CylusOne, provide ongoing support, and strengthen customer relationships throughout the product lifecycle.
Cyber SecurityRailroadTransportation
Hiring Manager
Lital Katz
Responsibilities
Own and perform the onboarding, deployment, and upgrades of CylusOne on customer environments (Cloud, standard HW/VMware, Linux, networking, OS)
Execute installation and troubleshooting in complex enterprise/OT environments
Act as technical project manager, leading kickoffs, timelines, scope, and delivery milestones
Provide maintenance and support, including upgrades and issue resolution
Deliver customer training and technical documentation
Collaborate with Product, R&D, and Sales teams to ensure smooth delivery and customer success
Build and maintain strong customer relationships as a trusted advisor
Monitor adoption and ensure customers gain full value from CylusOne
Partner with Sales on upsells
Develop and refine internal playbooks and best practices to speed up deployments and troubleshooting
Streamline onboarding and support by leveraging automation, monitoring, and reporting tools
Collaborate with Marketing and Sales Engineering on case studies, success stories, and reference architectures
Qualification
Required
Experience in deploying, installing, and onboarding software in customer environments (Cloud, standard HW/VMware, Linux, networking, OS)
Ability to execute installation and troubleshooting in complex enterprise/OT environments
Experience acting as a technical project manager, leading kickoffs, timelines, scope, and delivery milestones
Proven ability to provide maintenance and support, including upgrades and issue resolution
Experience delivering customer training and creating technical documentation
Strong collaboration skills to work with Product, R&D, and Sales teams
Ability to build and maintain strong customer relationships as a trusted advisor
Experience monitoring adoption and ensuring customers gain full value from software solutions
Ability to partner with Sales on upsells
Experience developing and refining internal playbooks and best practices for deployments and troubleshooting
Ability to streamline onboarding and support using automation, monitoring, and reporting tools
Benefits
Competitive compensation and benefits.
Company
Cylus
Cylus offers solutions that are specifically designed to address the unique requirements and needs of the railway industry.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$57MKey Investors
Ibex InvestorsAlstom
2021-12-15Series B· $30M
2020-12-09Series A· $10M
2019-01-16Series A· $12M
Leadership Team
Amir Levintal
Co-Founder & CEO
Miki Shifman
Co-Founder and CTO
Recent News
Company data provided by crunchbase