Social Element · 3 weeks ago
Associate Director, Social Intelligence
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/ExecutiveSocial Element is a leading global and independent full-service social media agency on a mission to make social better for everyone. The Associate Director, Social Intelligence will manage client reporting programs, contribute to insights projects, and support the development of new methodologies while training junior team members.
ConsultingContentSocialSocial MediaSocial Media ManagementSocial Media Marketing
Responsibilities
Manage the reporting programs of clients, being responsible for their strategic monthly and quarterly reporting
Act as a trusted partner to these clients, knowing their business objectives and reporting against these
Work across a variety of insights project types, from standard social listening projects through to trends and audience work streams
Support and work with more senior members of the team in developing new products and methodologies
Support the Client Services Team in identifying opportunities for upselling
Take a core role on new business pitches, supported by the Head of Intelligence
Help to train more junior members of our team
Deliver insights projects end-to-end from research design, analysis and visualization to delivery
Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team
Contribute to proposals and scopes in collaboration with the head of insights and client services teams
Develop your skills as a researcher, learning new techniques and technologies
Contribute to a culture of learning and development within the team
Build relationships with key stakeholders both within and outside of the Insights Team
Work with the Head of Intelligence to promote the team, internally and externally, contributing to and leading on PR activity
Qualification
Required
Strong technical experience in social listening tools such as Talkwalker, Hootsuite and/or Sprinklr
Fantastic attention to detail, organizational and time management skills
Honed storytelling skills and comfortable in presenting your work
A curious, proactive approach with a can-do attitude
A team oriented professional, with the ability to work independently and self-motivated
Competent in using Microsoft/Google Suite, with a focus on PowerPoint and excel
Extensive experience working in a senior social intelligence role
Agency experience, whether that is social or integrated, we don't mind but we need someone used to the agency way of working
Experience working for multi-market clients
Preferred
Experience with Global Web Index or similar
Bonus: Experience of working on automotive, financial services, retail or travel
Benefits
100% Remote working
33 days of holiday (including the bank holidays)
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Paid Sick time off
Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
FSA & HSA Options, with employer contribution to HSA on select plans
401k with employer matching
Employer Paid Long-Term/Short-Term Disability
Enhanced family friendly policies
Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
Wellbeing Support
3 x Wellbeing Days
Flexible Fridays (Working half day)
Company
Social Element
Earn your place and grow your brand with Social Currency™
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-12-02Acquired
Leadership Team
Ashley Cooksley
Chief Client Officer
Recent News
2025-09-18
Campaign Magazine
2022-05-10
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