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Prince George's Community College · 2 months ago

Financial Aid Support Specialist

Largo, MD

Full-time

Onsite

Entry Level

$34K/yr - $38K/yr

2+ years exp

Prince George's Community College is seeking a Financial Aid Support Specialist to assist students with financial aid inquiries and processes. The role involves greeting visitors, providing general financial aid information, and maintaining accurate records for a large number of applicants.

E-LearningEducationHigher Education

Responsibilities

Serves as first line of interaction for parents and students entering the financial aid office

Provides general financial aid information in keeping with federal regulations, application, and office processes and procedures

Review incoming documents for accuracy for over 15,000 applicants

Retrieves message and return phone calls

Maintains adequate supply of applications, brochures, and other information in public area

Provide assistance to students completing the FAFSA application on the web

Completes and certifies all third-party verification forms including secondary confirmation requests such as Department of Rehabilitation Services and consortium agreements

Assist with document imaging and posting documents to the college database, Colleague

Assist with call campaigns to support registration efforts

Assist with undeliverable funds reports

Assist with the presentation of financial aid workshops

Assist students with the application process

Provides optimal customer service

Performs related work as required

Qualification

Customer service experienceFinancial aidMicrosoft Office proficiencyColleague system knowledgeEffective communication

Required

High School diploma, GED, or equivalent required

Two years of customer service experience working with a diverse population required, preferably in a community college or higher education setting

Ability to communicate effectively in spoken and written standard English

Knowledge of working with automated systems

Ability to produce material accurately and in a timely manner through the use of Microsoft Office

Ability to perform detailed work independently, as well as in the team environment

Knowledge of standard office software and the ability to navigate computer systems efficiently

Customer service skills

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact

Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, calculator, copier, and fax machine

A background investigation will be conducted prior to the offer of employment

A signed authorization for the release of personal information will be required if selected for an interview