5.11 · 2 months ago
Full-Time Retail Shift Leader
Katy, Texas, United States
Full-time
Onsite
Mid Level
$15/hr - $19/hr5.11 is a company focused on inspiring adventure through technical outdoor gear, and they are seeking a Retail Shift Leader to ensure exceptional service and smooth daily operations. The role involves guiding team members, supporting operations, and helping to meet sales goals while fostering a vibrant customer experience.
ApparelWholesale
Responsibilities
Deliver exceptional customer service, guiding team members to make every customer interaction special
Lead by example, assisting with customer needs, handling escalations professionally, and encouraging teamwork
Support daily operations, including restocking, merchandising, and ensuring a clean, organized environment
Coach and develop team members, helping them enhance their product knowledge and customer service skills
Assist in meeting sales goals and tracking performance metrics for each shift
Qualification
Required
Deliver exceptional customer service, guiding team members to make every customer interaction special
Lead by example, assisting with customer needs, handling escalations professionally, and encouraging teamwork
Support daily operations, including restocking, merchandising, and ensuring a clean, organized environment
Coach and develop team members, helping them enhance their product knowledge and customer service skills
Assist in meeting sales goals and tracking performance metrics for each shift
Passion for customer service and a dedication to delivering an exceptional experience
An engaging and energetic personality, that promotes a vibrant and welcoming atmosphere
Interest in technical outdoor gear— so you can connect with our customers and showcase our products authentically
Problem-solving skills and the drive to provide complete, practical solutions for customers
Engaging: Friendly, approachable, and committed to supporting team and customer needs
Energetic: Driven to get things done and inspire others to do their best
Grit: Resilient and passionate about achieving team goals
Competitive: Always looking to improve and raise the bar for customer service
Assertive: Confident with a strong sense of self and values
Benefits
Health, dental, and vision insurance.
Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
Opportunities for career advancement within a supportive, team-oriented culture.
Company
5.11
Pioneer of purposeful-built technical apparel, footwear and gear.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-01Acquired
Leadership Team
F
Francisco Javier Morales
Executive Chairman & Co-Founder
Recent News
Orange County Business Journal
2025-06-01
Orange County Business Journal
2025-05-16
Orange County Business Journal
2022-02-05
Company data provided by crunchbase