JPMorganChase · 9 hours ago
Loan Servicing Specialist IV
Newark, DE
Full-time
Onsite
Mid, Senior Level
5+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. As a Loan Servicing Specialist IV, you will manage daily loan servicing activities for Mortgage Finance customers, balancing accounts, providing reports, and ensuring service agreements are met while resolving discrepancies.
Asset ManagementBankingFinancial Services
Responsibilities
Process customer funding and paydown requests
Balance customer funding and operating accounts
Receive and review prefunding and post-closing documents
Create and maintain checklists for fundings and settlements
Work with trade desk to ensure timely settlements
Perform warehouse facility maintenance and train new application users
Report, research, review, and approve cash flows
Escalate and resolve inquiries accurately and timely, adapting to business needs
Analyze client disputes and offer effective solutions
Report defects and enhancements to applications and processes
Participate in application user acceptance testing
Qualification
Required
Bachelor's degree
Minimum of 3 years' experience with mortgage
Minimum of 5 years' experience in client service and relationship management
Proven ability to work independently with excellent judgment
Experience reading and interpreting loan documentation or related analytical experience
Extensive experience managing high volume workflow and account assignments to meet required service levels
Experience in approval and release of required agency forms submitted by clients
Team-oriented with excellent communication, interpersonal, and client service skills
Self-reliant, requires minimal supervision
Highly organized with ability to manage multiple competing priorities
Intermediate knowledge of performance metrics, client invoices, and Excel
Preferred
Advanced Excel skills
Experience with application user acceptance testing
Experience in reporting defects and enhancements
Ability to train new users on applications
Strong analytical and problem-solving skills
Experience in risk and control management
Ability to adapt to changing business needs
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-17
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2026-01-13
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