Kettering Health · 2 weeks ago
IT Analyst II - Support Services - IS Business Exp
Miamisburg, OH
Full-time
Onsite
Mid Level
3+ years expKettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. They are seeking an IT Analyst II to support healthcare applications and systems, utilizing analytical thinking to document requirements and workflows, and participating in all phases of the software development lifecycle.
FitnessHealth CareHospitalMedical
Responsibilities
Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
Provide support for assigned applications by maintaining vendor recommended application version. Show ability to collaborate with vendor on escalated issues with complex applications
Maintain server health through patching, reboots, and supported software versions
Participate in on-call rotations to provide off-hours application support
Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes
Participate or Lead in the design process and complete the assigned tasks for more complex development and unit/integration testing
Develop and maintain application support documentation. Educate end-users and team members as needed
Participate in mentoring/training through the following methods: Conduct pair programming events to train others, Facilitate knowledge sharing sessions, Identify self-training opportunities and/or conferences that align with yearly goals
Qualification
Required
Utilizing agile and other applicable IS frameworks as a guide, IT Analyst II team members work as part of a collaborative team to solve customer issues and support healthcare applications and systems
The IT Analyst II utilizes analytical thinking to understand and document requirements and workflows with the goal of maximizing the value created for their customers
The IT Analyst II participates in all phases of the software development lifecycle and performs other duties as assigned
Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems
Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
Provide support for assigned applications by maintaining vendor recommended application version
Show ability to collaborate with vendor on escalated issues with complex applications
Maintain server health through patching, reboots, and supported software versions
Participate in on-call rotations to provide off-hours application support
Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements
Gather, document, and analyze requirements (business, data, and integration) and workflow processes
Participate or Lead in the design process and complete the assigned tasks for more complex development and unit/integration testing
Develop and maintain application support documentation
Educate end-users and team members as needed
Participate in mentoring/training through the following methods: Conduct pair programming events to train others, Facilitate knowledge sharing sessions, Identify self-training opportunities and/or conferences that align with yearly goals
Associate degree or equivalent combination of education, certification, and experience
3 or more years of relevant experience
Obtain applicable certifications within 1 year of hire, when required
ITIL Certified (Information Technology Infrastructure Library)
Epic Certification
CompTIA A+ Certification (Computer Technology Industry Association)
SQL Certification
CSD Certification (Certified Scrum Developer)
OnBase Certification
RHIT (Registered Health Information Technologist)
RHIA (Registered Health Information Administrator)
3M 360 Systems Administrator
CAHIMS (Certified Associate in Healthcare Information and Management Systems)
Preferred
Provide day-to-day support for HR, Finance/AP, and Supply Chain applications
Assist with troubleshooting, issue resolution, and system maintenance
Collaborate with business stakeholders to understand requirements and deliver solutions
Support the implementation and ongoing optimization of Workday
Document processes, configurations, and best practices for supported applications
Company
Kettering Health
Kettering Health is a healthcare company that provides faith-based community care to patients.
10001+ employees
H1B Sponsorship
Kettering Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1.39MKey Investors
SAMHSAParkinson's Foundation
2024-10-11Grant· $1.39M
2023-07-25Grant
Leadership Team
Fred Manchur
Chief Executive Officer
Clifton Patten
CFO
Recent News
2025-10-12
Company data provided by crunchbase