Apply on Employer Site

The Jamar Company · 2 weeks ago

Senior Service Account Manager

Duluth, MN

Full-time

Onsite

Mid, Senior Level

$81K/yr - $121K/yr

5+ years exp

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. As a Senior Service Account Manager, you will manage key client relationships, ensuring high-quality service delivery while mentoring account managers and driving client satisfaction and retention.

ManufacturingReal Estate

No H1B

Responsibilities

Engage directly with clients to understand their goals and objectives, serving as the primary liaison between customers and internal teams for seamless communication and collaboration. Regularly assess satisfaction levels and uncover opportunities for added value

Partner with clients to develop long-term facilities plans, ensuring work is scheduled, executed, and completed flawlessly

Design and execute strategic account plans to strengthen relationships with large, complex accounts—driving growth through both customer acquisition and retention strategies

Identify and capitalize on opportunities for account expansion, including upselling and cross-selling additional services

Collaborate across internal teams to align service delivery with client needs and organizational priorities

Manage day-to-day preventive maintenance programs, service contracts, and requests for potential work with precision and efficiency

Resolve complex client challenges involving multiple stakeholders or technical issues, working closely with internal departments to deliver timely solutions and maintain a positive customer experience

Mentor and develop team members through technical training, customer service coaching, and pursuit strategies; assist with preparation for client interactions and attend meetings as needed

Monitor and analyze financial performance metrics for client accounts, identifying areas for improvement and growth

Conduct deep market and competitor analyses to inform strategic decisions and implement improvement initiatives

Stay ahead of industry trends and market shifts to provide clients with actionable insights and recommendations

Perform other duties as assigned

Qualification

Account managementClient servicesLeadership experienceCustomer serviceCRM platformsMicrosoft Office SuiteCommunication skillsNegotiation skillsProblem-solvingInterpersonal skills

Required

More than 5 years of experience in account management or client services within HVAC, Mechanical, Architectural, or related industries, including at least 2 years in a leadership or supervisory capacity

Demonstrated ability to mentor and develop team members, fostering growth and performance excellence

Proven customer service experience managing high-impact accounts and navigating complex client relationships

Consistently maintain professionalism, organization, and attention to detail—positioning yourself as a trusted advisor to clients

Exceptional communication, negotiation, and interpersonal skills, paired with strong problem-solving and conflict resolution capabilities

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced with CRM platforms and other tools for managing client accounts

Must possess and maintain a valid driver's license in accordance with company's driving policy

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check