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StudioBinder Inc. · 2 weeks ago

Customer Success Support & QA

Santa Monica, CA

Full-time

Onsite

Mid Level

3+ years exp

StudioBinder Inc. is a software company located in Santa Monica that provides project management solutions for producers, filmmakers, and video creatives. They are seeking a Customer Support Representative to assist users through live chat, manage support documentation, and create support videos.

AppsFilm ProductionInformation TechnologyInternet of ThingsMessagingMobileSchedulingSoftwareVideo

Diversity & Inclusion

Responsibilities

Answering live chat inquiries from users in real-time

Testing and logging feature requests, UI confusions, and bugs as-you-go

Identifying and composing new support documentation

Writing voice-over scripts for support videos

Screen-recording and editing support videos to voice-over audio

Qualification

Customer support experienceQA testing experienceTech-savvyProduction experienceEmpathyInquisitiveFriendlyProblem solvingDetail-oriented

Required

has at least 3 years experience in customer support or QA testing

very patient and empathetic by nature

is a problem solver and loves to 'figure things out'

has some production experience (film school is okay)

ridiculously tech-savvy. Can learn new software faster than I can write this senten--

lives in Santa Monica (or very nearby) so you won't rue your job sitting in LA traffic

Preferred

subscribes to filmmaking blogs and channels like NoFilmSchool, FilmRiot, Every Frame a Painting, Nerdwriter, etc

has used StudioBinder's product before (not required, but a bonus!)

might describe themself as tech-savvy, a digital native, detail-oriented, empathetic, patient, friendly, inquisitive, a problem solver, etc

Benefits

Paid health insurance

Up to 3-weeks of paid time off (PTO) plus national holidays

Flexible PTO so you can use vacation and sick days any way you like

Free healthy snacks, sweet treats, breakfasts twice a week and catered meals

Every first Friday of the month is a half day

Team outings like happy hour or bowling to let loose

Firm 40-hour-work weeks. There’s no foosball or “perks” designed to keep you at work. We want you to put in 8 quality hours, then go live your life, recharge, and come back fresh every day.