Apply on Employer Site

Beauty Brands · 3 weeks ago

SALON COORDINATOR

106 - Olathe, KS 66062

Full-time, Part-time

Onsite

Entry, Mid Level

2+ years exp

Beauty Brands is a family-owned business focused on providing a one-stop beauty destination. The Salon Coordinator is responsible for driving sales revenue in the salon and spa by booking appointments, assisting clients, and ensuring a high level of customer satisfaction.

Retail

Responsibilities

Assist clients with the check-in process at the salon desk ensuring the highest level of client service

Responsible for engaging and assisting clients by educating on service offerings

Fill available openings in the salon schedule by offering additional services to clients in person and on the phone

Adopt the “never say No” philosophy to schedule appointments for all clients by offering additional date and time options to accommodate the client’s needs if a same day appointment is not available

Handle complaint issues as they arise ensuring clients are completely satisfied with all services

Build a professional relationship with the Salon Professionals and educate yourself on all services offered

Partner with the Management team to develop the salon professionals (skill level, time updates to complete service in efficient time frame, selection of service offerings & any salon issues that arise)

Keep salon professionals on track and on time with all clients by supervising the scheduling of clients within the salon to ensure salon professionals maximize productivity to meet sales goals

Recognize the accomplishments of salon professionals, including service revenue and customer count each week

Complete a Daily Plan of Action to fill available appointments on the salon schedule

Adopt “ just one more” philosophy with each walk in or call in client by knowing openings needed to fill schedule

Invite retail clients to experience a service as they are shopping on retail floor

Keep salon pros updated on changes to their books

Maintain and complete the Service Sales Plan each shift

Make confirmation calls & suggest additional services

Meeting service sales goals

Conduct follow-up phone calls

Present a professional appearance and maintain Beauty Brands grooming standards and dress code

Qualification

Retail sales experienceSalon industry experienceClient service skillsCommunication skillsOrganizational skillsMulti-taskingComputer proficiencyLeadership qualities