AMERICAN SYSTEMS · 1 month ago
IT Services Desk Specialist III
US-CA-San Diego
Full-time
Onsite
Senior Level
6+ years expAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through strategic solutions in Information Technology and related areas. As an IT Service Desk Specialist III, you will ensure seamless technology experiences for end-users by addressing inquiries, troubleshooting issues, and delivering expert advice on hardware and software systems.
GovernmentInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Ensuring seamless technology experiences for our end-users
Address inquiries, troubleshoot issues, and deliver expert advice on both hardware and software systems, whether via phone, email, or chat
Act as the go-to person for resolving intricate computer software and hardware challenges and serve as a trusted resource for users navigating complex technical problems
Handle escalated cases, tackling moderate to highly complex issues with confidence and skill
Maintaining service continuity, as you provide vital support during peak periods or when staffing is reduced
Set the standard for technical support excellence but also ensure that every user interaction leaves a lasting impression of professionalism
Qualification
Required
Bachelor's degree and/or equivalency
CompTIA Security +/Security Designation: ADP/IT-II
Secret clearance or Investigation Required: Tier 3 (T3)
IA Technical/Management Designation: IAT II and CE
Six (6) years of progressive experience demonstrating the required proficiency
Ability to effectively communicate with non-technical users and technical staff
A proactive approach to identifying and resolving issues, minimizing downtime and improving user experience
Demonstrated experience in delivering high-quality support, with a focus on user satisfaction
Efficient multitasking and prioritization skills to handle multiple tickets and projects
Benefits
Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance
Company
AMERICAN SYSTEMS
AMERICAN SYSTEMS is one of the largest employee-owned companies in the US.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Steckel
President & CEO
Peter Whitfield
Chief Financial Officer
Recent News
Washington Technology
2025-12-20
Washington Technology
2025-12-19
Washington Technology
2025-12-09
Company data provided by crunchbase