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Walker Strategy Co. · 2 weeks ago

Client Success and Programs Manager

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $80K/yr

3+ years exp

Walker Strategy Co. is a company dedicated to empowering therapists and counselors by offering effective marketing strategies to help them grow their private practices. The Client Success and Programs Manager will be responsible for managing client relationships, ensuring program efficiency, and enhancing client satisfaction through effective communication and project management.

ConsultingCopywritingMarketingWeb Design

No H1B

Responsibilities

Build strong, trust-based relationships with clients, serving as the main day-to-day point of contact

Lead the engagement journey from first inquiry and project development meetings between the client and team, through post-project support

Provide clear, consistent communication, updates on progress, timelines, and next steps

Respond to client questions and concerns with clarity, empathy, and professionalism

Ensure clients feel supported, heard, and confident throughout the engagement

Translate client goals and priorities into clear internal action items

Coordinate timelines, deliverables, and dependencies with the WSC team

Keep projects moving forward and proactively flag risks or blockers

Utilize project management tools and sales and marketing automation software to connect client work to team execution

Track scope, deadlines, and key milestones across client engagements

Ensure work is delivered on time, aligned to expectations, and meets WSC standards

Communicate priorities and feedback accurately between clients and internal team members

Facilitate alignment between strategy, execution, and client expectations

Help improve internal workflows and client processes as we scale

Work closely with the Operations Specialist to manage support and improve the client experience

Identify opportunities to deepen or expand client work (in partnership with leadership)

Own a set of client success metrics that provide insight into business performance

Qualification

Client Relationship ManagementProject ManagementCommunication SkillsMarketing StrategySales Automation ToolsProject Management ToolsEmpathyTeam CoordinationDetail-orientedOrganizational Skills

Required

3-5+ years in a client-facing role with relationship management responsibilities, preferably with a marketing agency, consulting firm or coaching business

Demonstrated experience managing multiple programs with varying deliverables and timelines

Strong communication skills—clear, confident, and empathetic

Comfortable working directly with founders and senior leaders

Ability to balance client needs with internal team capacity

Self-directed and comfortable in a fast-moving, growing business

Experience with project management tools (ClickUp, Asana, Notion, etc.)

Experience with sales and marketing automation tools (ActiveCampaign, Dubsado, etc)

Experience with social media management (Facebook, Instagram, Pinterest)