Eva Lee & Associates Recruitment ยท 3 weeks ago
Customer Service Operator
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelEva Lee & Associates Recruitment is seeking a Customer Service Operator to serve as a primary point of contact for clients via phone. This role involves handling inquiries, resolving concerns, and providing accurate information in a courteous manner while maintaining high customer satisfaction.
Law Practice
No H1B
Responsibilities
Answer incoming calls promptly and professionally
Assist customers with inquiries, requests, and basic issue resolution
Provide accurate information about services, policies, and procedures
Escalate complex issues to appropriate team members when necessary
Document call details and customer interactions accurately
Maintain a high level of customer satisfaction and professionalism
Follow call scripts, service guidelines, and quality standards
Support administrative tasks related to customer service as needed
Qualification
Required
High school diploma or equivalent (post-secondary education is an asset)
Must currently reside in United States and be legally eligible to work in United States
Excellent verbal communication and active listening skills
Strong problem-solving and interpersonal abilities
Comfortable handling a high volume of calls
Basic computer skills and familiarity with CRM or call management systems
Clear and professional phone etiquette
Patience, empathy, and customer-focused attitude
Attention to detail and accurate documentation
Time management and reliability
Ability to remain calm under pressure
Preferred
Previous experience in customer service, call center, or phone-based support
Company
Eva Lee & Associates Recruitment
A recruitment agency specialized in placing high-quality legal support staff at law firms in Metro Vancouver.
Founded in 2000
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase