New York City Department of Consumer and Worker Protection ยท 5 hours ago
Customer Service Representative
NYC Metro Area
Full-time
Hybrid
Entry Level
1+ years expThe New York City Department of Consumer and Worker Protection (DCWP) is dedicated to protecting and enhancing the daily economic lives of New Yorkers. They are seeking a Customer Service Representative to provide high-volume customer service, process applications, and assist applicants with licensing issues.
Government Administration
Responsibilities
Review and process applications in all DOHMH license applications and all relevant information
Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants
Check records for accuracy of information and for conformity with established policy and procedures
Perform ordinary mathematical computations while accepting and processing payments
Provide high-volume customer service to licensing applicants in person and via phone
Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
Answer telephone calls, emails and written correspondence and communicate applicant information
Attend seminars, meetings and/or trainings
All relevant and related Licensing tasks assigned when needed
Follow all division and agency policies and procedures
Qualification
Required
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Preferred
Computer literate (MS Word, Excel & Outlook)
Detail oriented
Professional demeanor
Strong oral and communication skills
Organized
Self-motivated
Fluency in a language in addition to English a plus
Benefits
Public Service Loan Forgiveness
Company
New York City Department of Consumer and Worker Protection
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase