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Kaiser Permanente · 1 week ago

Supervisor Patient Financial Services

Wailuku, HI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Kaiser Permanente is a leading healthcare organization, and they are seeking a Supervisor for Patient Financial Services. This role is responsible for directing and coordinating business operations within the department, ensuring compliance with standards, and supervising staff to enhance collection efficiency and revenue maximization.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Plans, coordinates, directs, and supervises activities of assigned Patient Financial Services (PFS) area

Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations

Coordinates and facilitates monthly department meetings

Develops and implements business operations process changes

Implements work plans and efficiency improvement strategies

Promotes and supports processes, programs, and methods to enhance quality of service

Develops and monitors use of process improvement tools to ensure efficient, productive, quality work flow and environment

Develops procedures and documentation

Prepares and maintains statistical data on incoming work and identifies potential operational problems

Responsible for all aspects of PFS operations including but not limited to: billing, collecting, working with vendors, generating statements, resolving patient billing complaints, meeting department metrics and expectations, etc

Provides guidance to other departments related to PFS-related matters

Stays abreast of all regulatory changes and requirements and ensure that changes to department are implemented and communicated to all staff

Ensures effective financial management of accounts receivable

Provides information for and coordinates special projects/activities within area

Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate

Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff

Qualification

Medical insurance claims processingStaff managementBusiness operations knowledgeMedical terminology knowledgeFinancial managementProject managementCustomer serviceTeam buildingConflict resolutionOral communicationWritten communication

Required

Minimum three (3) years medical insurance claims processing and collections or related experience in the healthcare industry

Minimum three (3) years of experience in leading, managing and supervising staff, preferably in a healthcare environment

Bachelors degree in business administration, related field, OR four (4) years of directly related experience

Demonstrated ability to perform diversified clerical functions and basic accounting procedures

Demonstrated knowledge of business operations and organizational practices and procedures

Demonstrated familiarity with medical charts and fee schedules

Knowledge of medical terminology, CPT-4 and ICD-9-CM coding

Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications

Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication

Demonstrated knowledge of state, federal and community agencies, insurance carriers, and intermediaries

Strong verbal and written communication skills and excellent presentation skills

Excellent negotiating and analytical skills