Apply on Employer Site

Grubhub · 9 hours ago

Sr Product Manager (Merchant Onboarding & Compliance)

NYC Metro Area

Full-time

Hybrid

Senior Level

$162K/yr - $170K/yr

5+ years exp

Grubhub is a leading online food ordering company that champions restaurants across the United States. They are seeking a technically fluent Sr. Product Manager to lead the strategy and execution of merchant onboarding and compliance, focusing on enhancing the user journey and empowering merchants for success on their platform.

E-CommerceFood and BeverageFood DeliveryMarketplace

No H1B

Responsibilities

Defining and driving the product strategy, vision, and roadmap for the merchant onboarding and compliance workstreams, ensuring alignment with overall business goals and customer needs

Synthesizing disparate requirements into clear strategic roadmaps

Identifying new opportunities for expansion and growth, potentially leveraging existing products into new industries

Building business cases for new products, services, and features

Leading new or updated onboarding flows and compliance initiatives from product discovery, implementation, testing, and ongoing management

Designing, developing, and implementing onboarding solutions as part of a broader CRM strategy

Collaborate with engineering and business teams to evaluate vendors and their offerings, ensuring alignment with product strategy and user needs

Working closely with engineering, sales, merchant success and compliance teams to define requirements, user stories, and deliver products

Managing technical and business dependencies and associated stakeholders

Collaborating with cross-functional teams to deliver solutions and effective GTM

Building and maintaining strong relationships with merchants, clients, and partners

Acting as a key point of contact for ongoing needs and resolving performance issues

Championing initiatives and effectively communicating complex concepts to diverse audiences (technical, non-technical, executive management, external partners)

Defining and tracking key performance indicators (KPIs) to measure the success and effectiveness of integrations

Analyzing data to identify opportunities, validate product-market fit, and make data-driven decisions

Building dashboards and running A/B tests to optimize performance

Establishing continuous feedback loops with customer support and sales

Qualification

Product ManagementCRM SystemsData AnalysisAgile EnvironmentTechnical AcumenStakeholder ManagementCollaboration SkillsCommunication SkillsOwnership MentalityProblem Solving

Required

5+ years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment

Direct experience with CRM systems, onboarding of users and compliance initiatives

Data fluency and demonstrated data-driven decision-making abilities, with strong analytical and quantitative skills, utilizing data and metrics to support assumptions, recommendations, drive action, and monitor product health, including experience with SQL using queries, reports, and dashboards

Technical acumen including comfort with technical topics and working closely with engineers on complex systems; familiarity with CRM platforms commonly used for onboarding and ongoing user management

Experience collaborating across various organizations such as technology, marketing, sales, operations, and external vendors or merchants

Lead with an ownership mentality, demonstrated through a track record not only of high-quality execution, but also of originating, evaluating, and building consensus around opportunities that drive business and user impact

A proven ability to influence outcomes and people without direct reporting lines

Thrive with ambiguity and create clarity from chaos through written and verbal communications

Inspire others to operate at a higher level through your own work and contributions