Swish Breaks · 3 weeks ago
Director, VIP Experience
New York
Full-time
Onsite
Director/ExecutiveSwish Breaks is redefining live shopping at scale. The Director of VIP Experience owns Swish’s most important relationships, turning top collectors into lifelong community members through trust and access.
Sports
Responsibilities
Manage and own a portfolio of Swish’s top VIPs, driving retention, loyalty, and lifetime value through trust, access, and consistency
Serve as the single point of ownership for VIP relationships, delivering proactive, personalized engagement across phone, text, and email
Know your VIPs deeply, preferences, patterns, timing, and opportunities to increase engagement and spend
Help build and evolve the Swish loyalty program, shaping access, benefits, and moments that feel earned, not transactional
Represent Swish in high-stakes environments, hosting and attending VIP events, activations, and off-site experiences
Act as the voice of the VIP, translating behavior and feedback into clear insights for Operations, Marketing, and Leadership
Plan, host, and attend VIP events, activations, and experiences
Support VIP onboarding and lifecycle journeys in close coordination with Marketing, Ops, and Customer Support
Master the Swish product and experience, advising VIPs with confidence and credibility
Be available when it matters, including nights, weekends, and select travel tied to VIP moments and events
Qualification
Required
Experience managing high-value relationships in luxury hospitality, casino gaming, sports VIP, concierge, or elite account roles
A track record of earning trust and driving loyalty with discerning, high-expectation customers
Elite communication instincts — you know when to text, when to call, and when silence is the move
High emotional intelligence, with confidence handling sensitive conversations, pressure, and edge cases
Strong organizational discipline in fast-moving, high-touch environments
A relationship-first mindset with commercial awareness — you understand value exchange, not just service
Comfort operating outside traditional hours, aligned to when VIPs are active
A collaborative approach that builds trust internally while protecting the VIP experience externally
Preferred
Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG
You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media)
You love creators, fans, collectors, and the culture that surrounds them — this isn't just a job to you
Company
Swish Breaks
At Swish Breaks, we are revolutionizing the live-streaming e-commerce space.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Rimland
Co-Founder
Jesse Rimland
Co-Founder
Company data provided by crunchbase